Engineering Operations Manager

2 weeks ago

Montreal, Canada hays-gcj-v4-pd-online Full time
Engineering Operations Manager (F/M) - Job Description

Location: MONTREAL

Availability/Duration: ASAP + PERMANENT position

Work organization: Fully remote

Language: English

Engaging our people does not fall entirely on your shoulders and requires collaborating with the other key stakeholders in the organization (Project Managers, Account Managers, Technical Sponsor, Technical Leads, and People Operations). You will be in a unique position to understand and implement what it takes to ensure our people feel more supported than ever.

ROLE
  1. Having meaningful and honest conversations with the people you will take care of at least monthly
  2. Guide and support the team through regular conversations, tracking progress against objectives, managing performance issues and conducting appraisals
  3. Create a trusted relationship, understand what your teammates value and to enable them in achieving this
  4. Making difficult decisions as and when it is required
  5. Ensure all communication reaches out to each and every person with all the required context, whilst being objective in communicating all the facts and not your own assumptions
  6. Strive to create a genuine connection and a sense of belonging within the company
  7. Handle open and honest conversations to help each and every person understand their strengths and areas of improvement
  8. Support the engineers' personal aspirations and objectives in a way that is aligned to the objectives of the organization
  9. Understanding the learning requirements and skills gaps within the teams and being able to deliver the appropriate training
  10. Understand the performance and development planning process and support your team throughout all stages
RESPONSIBILITIES
  1. Help/coach peoples' career development and professional aspirations through regular Personal Development Plan (PDP) discussions
  2. Collect helpful and contextual performance feedback from various stakeholders and deliver in a timely, regular and consistent fashion
  3. Run talent assessment and participate in the pay review cycle
  4. Serve as an escalation point and report issues to the Engineering People Lead Manager and People Operations (POps) Team as necessary
  5. Able to manage multiple stakeholders across varying levels of leadership and technical competencies
  6. Have an understanding and drive to improve and iterate on the employee lifecycle and People Strategy within the business, improving and refining processes, culture and behaviour alongside the Engineering People Lead Manager and POps team
  7. Manage the new joiners’ onboarding process alongside the POps team and participate in the optimization of this process
  8. Capture training needs of the engineering team and ensure all the right parties are informed to be able to follow-through on the required steps
  9. Be able to develop and deliver training in a remote environment
  10. Participate in the people assignment of projects whilst carefully balancing the projects’ needs with the people's technical development aspirations
REQUIRED EXPERIENCE

Working in distributed, complex and multifaceted environments and thriving at communicating with others

Developing and delivering in-house training

Proven experience of managing (1:1’s) and developing people (PDP’s) in remote teams across multiple time zones within an engineering environment

Collecting, filtering and delivering constructive, timely feedback

Strong communication-centric skills with an equal emphasis on listening as well as sharing information

Coaching skills: taking an “Ask vs. Tell” approach

Able to work with salary, development and other people-related issues sensitively and professionally

Ability to lead, inspire and act in the best interest of both the individual and the company

Able to adapt your leadership style to different cultures

Experience working with technical-minded people even if you are not technical yourself

A willingness to learn and adapt to new technologies and systems, including the use of Linux and various web systems and open source applications

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #LI-DNI #1112572 - Mickael Luengo

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