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Full-time Customer Service associate

2 months ago

Toronto ON, Canada Go Lime Full time

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists  
Responsibilities

Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work


Job description
Role Overview:
As the Customer Service Representative, you are integral to the heart of our operations. Your primary role involves masterfully coordinating installations and service calls, ensuring seamless and efficient operation. You will be responsible for maintaining effective communication, paying meticulous attention to detail, swiftly resolving problems, and upholding our high standards of efficiency and excellence.


Key Responsibilities:
Coordinate and oversee end-to-end service processes, including installations and inspections.
Manage timely ordering of parts from suppliers and track warranties for refunds.
Provide service technicians with essential information and tools for successful service calls.
Handle documentation tasks, including uploading important documents and managing damage claims.
Organize schedules to ensure technician and equipment availability for uninterrupted service delivery.
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms


We Value:
Excellent communication skills.
Strong problem-solving and analytical capabilities.
A collaborative spirit and teamwork orientation.
Professional demeanor and a responsible attitude.
Quick learning and a detail-oriented mindset.
Superior customer service skills.
Adaptability and flexibility in managing multiple tasks.
Proficiency in computer and administrative skills, especially in Microsoft Office.


Requirements:
At least 1 year of experience in customer service.
Job Type: Full-time/Part-time


Schedule:
Evening shift
Monday to Friday
Weekends as needed


Compensation: 

$18.00-$20.00 per hour


Ability to Commute:
North York, ON M2J 5C2 (required)
Work Location: In person


Join our team as a Customer Service Representative and play a pivotal role in our dynamic and fast-paced environment