Lead Field Service Technician

4 weeks ago

Windsor, Canada oilandgas.org.uk Full time
Innovate to solve the world's most important challenges

The future depends on what you do with it.

When you join Honeywell, you become part of our global team of thinkers, innovators, dreamers and doers who make things that will make the future.

That means transforming the way we fly in the air, power aircraft engines without harming the environment, make buildings safe and smart, and even make it possible to breathe on Mars.

Working at Honeywell doesn't stop at creating great things. That's why all of our employees enjoy access to dynamic career opportunities in a variety of fields and industries.

Are you ready to help us build the future?

Lead successful customer installations, maintain and repair complex equipment and systems without direct supervision. You will follow detailed work instructions and modify any outdated or incorrect instructions with the assistance of engineering teams. You will make improvements to training guides and documentation. You will lead customer continuous improvement initiatives to quickly correct any administrative difficulties that relate to the execution and installation of the correct equipment. You will provide training to customers on the proper use, testing, troubleshooting and basic repair methods of complex equipment.

Responsibilities:
  • Based on drawings and operating sequences, be responsible for start-up of various systems, calibration of equipment, testing and start-up with central systems, and finally training at customer sites
  • Work with other trades to integrate third party equipment into the centralized management system
  • Work with the project manager, engineering department and external stakeholders to meet customer and organizational expectations
  • Be responsible for documenting the work according to standards and ensure the follow-up and maintenance of the documentation
  • Validate on site the quality of the work performed, training and transfer of expertise on an ongoing basis
  • Publish commissioning reports for customers including Results Reports, Correction Action Reports
  • Actively interface with customers at all levels by ensuring customer satisfaction through verbal/written communication
  • Escalation of any potential issues, delays related to scope and timeline and budget
  • Ability to travel within Quebec (up 20 10%)

You must have:
  • Post-secondary diploma completed in a technical field
  • Minimum 3 years of experience in electrical/security/instrumentation/HVAC controls experience
  • Valid driver's license

We value:
  • DEP or DEC in a technical field
  • Bilingualism (French & English)
  • Previous Commissioning or Construction experience
  • Ability to work safely within the Honeywell/Customer HSE requirements.
  • 5 years of experience maintaining Security systems or Building Automation systems
  • Be able to work effectively both individually and with a group without need of direct supervision
  • Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems
  • Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired
  • Capable of writing, reviewing, and / or editing various types of technical reports
  • Able to conduct formal meetings with customer management personal
  • Previous customer service experience
  • 1+ year of experience using Basic Windows and Microsoft Office experience
  • Good presentation skills

>

Additional Information

  • JOB ID: HRD231203
  • Category: Customer Experience
  • Relocation Tier: Not Applicable
  • Security Clearance:
  • Aviation Authority (FAA for US):
  • Band: 02
  • Referral Bonus: 1500
  • Requisition Type: Standard Requisition
  • US Citizenship:
  • FLSA Statement:
  • FLSA CODE: Nonexempt
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