Field Service Technician
3 weeks ago
Responsibilities
- Drive Customer satisfaction through proactive communication and commitment to resolving Customer's issues/problems.
- Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, performing installations as required, etc.
- Establish and maintain effective, communicative relationships with Customers, managers, support functions, and the sales organization.
- Promote company growth by identifying sales opportunities and recommending products/services to Customers.
- Communicate promptly and efficiently with Customers providing informative status updates.
- Be a positive ambassador for the company at Customer sites.
- This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.
Requirements
- High school diploma or GED with 2+ years of relevant experience required.
- Valid driver's license is required.
- Ability to work flexible hours and travel locally as required.
- Strong technical, organizational, problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Experience with navigating a computer and exposure to Microsoft Office programs.
- Comfortable working independently without supervision.
- Flexibility to handle multiple, changing priorities.
- Willingness to work in a hospital setting that may include visibility to emergency trauma.
- Physical working requirements include: Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
- Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
- Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
- Walking and standing for extended periods of time.
- Working in confined spaces and under variable temperatures.
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