SAP Business Process Expert OTC

2 weeks ago

Montreal, Canada EightSix Network Inc Full time
SAP Business Process Expert OTC / Functional Analyst Sales OTC

Part Time / Full Time

SAP Business Process Expert OTC / Functional Analyst Sales OTC

One of our clients is looking for a senior SAP Business Process Expert OTC / Functional Analyst Sales OTC with the following expertise:

Role Responsibilities of the SAP OTC Business Process Expert (BPE):

Support in the optimization and redesign of end-to-end (E2E) processes

Introduce and formulate new business ideas (innovations), develop trends and optimize proposals for lean, user-friendly processes (SAP BPI, BPM)

Adhere to standards and striving for consolidation and harmonization of processes

Identify requirements, interdependencies, dependencies and gaps in existing functionalities in close cooperation with Business Process Owner, Business Analyst and Business Application Expert

Verify the potential impact on the respective (existing) processes and functionalities

Monitor and analyze business processes

Design, test, shape and implement changes in business processes

Take on a consulting role vis-à-vis business departments

Create business cases and support the prioritization process for requirements (in coordination with the Business Relationship Manager)

Support cost-benefit analyses and budget planning

Liaise with the COE team and application maintenance service (AMS) team on issue resolution

Collaborate with the business and technical subject matter experts

Our ideal SAP OTC Business Process Expert (BPE) candidate will have:

Bachelor's degree in an appropriate discipline

5+ years of experience in large-scale SAP deployment, support and/or upgrade projects.

Expert in Sales OTC business processes and following functions:

Sales from Stock/Rush Order

Customer Consignment

Third Party Sales/Sales of Service/Cross Company Sales

Customer Returns

Invoice Correction/Credit Memo/Debit Memo

EDI Integration (Aeroxchange)

Warranty Management/Claim Processing

International Trade-Export Controls

Delivery

Customer Portal

Positive leadership and great team player

Strong competence in the use of SAP and all related IT processes

Technical knowledge and process know-how (E2E)

Experience in process design and development of E2E processes

Expertise in process management as well as in the application of supporting tools: e.g. SAP Solution

Understanding of overarching relationships between business processes and SAP applications/solutions/products (T-Model)

Knowledge of the holistic process landscape

Detailed knowledge of interfaces to other processes and SAP applications/solutions/products respectively non-SAP solutions

Competence in implementing requirements according to technical possibilities

Experience with support structures and escalation management

Knowledge in creating business cases, cost-benefit analyses, and budget planning

Bilingual in French & English; English required for documentation and correspondence

Prior MRO aviation experience is an asset

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