Supervisor Carrefour Laval

4 weeks ago

Quebec, Canada LEGO Gruppe Full time

Job Description

Mission

En tant que chef d’équipe, vous assurez la bonne gestion de toutes les opérations en magasin. Vous assistez également le directeur et son adjoint dans diverses tâches de gestion du magasin quand cela est requis.

Principales responsabilités

Service Clients - 50%

  1. Montrer l'exemple en accueillant chaque client, et en l’orientant dans ses choix en étant à son écoute, le renseignant, le conseillant, interagissant avec les enfants, définissant les besoins, mettant en avant les bénéfices des produits, et concluant la vente.
  2. Fidéliser la clientèle en proposant la Carte VIP, S@H et tout autre service pertinent.
  3. En l'absence du Directeur ou de son adjoint, vous assurez que toutes les plaintes/requêtes des clients sont traitées de la meilleure façon possible et qu’un service clients irréprochable est fourni par tous les conseillers à la vente.
  4. En cas d'absence du Directeur ou de l’Adjoint de Direction, vous assurez que les nouveaux membres de l’équipe sont formés aux règles de service à la clientèle.

Gestion de l’équipe - 20%

  1. Aider le Directeur et son Adjoint dans la gestion des plannings, des congés des membres de l’équipe et de toute autre activité administrative relative à la gestion du personnel.
  2. Superviser efficacement les conseillers de vente et gérer les problèmes éventuels de manière appropriée et en conformité avec les politiques et procédures LEGO, avec le soutien du Directeur et/ou de son adjoint.
  3. Le cas échéant, participer au processus de recrutement des nouveaux conseillers de vente.

Procédures boutique - 20%

  1. Commander les fournitures de bureau en adéquation avec les directives et les budgets de fonctionnement.
  2. S'assurer que les conseillers de vente sont formés à l'utilisation des caisses.
  3. S'assurer que les procédures de manipulation d'argent sont suivies par tous les conseillers de vente.
  4. Veiller à ce que toutes les politiques et pratiques liées à l’hygiène et la sécurité soient respectées et signaler toute anomalie ou risque.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Join the LEGO team today.

#J-18808-Ljbffr

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