Crisis Intervention

3 weeks ago

Ottawa, Canada LifeWorks Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.


Crisis Intervention & Indigenous Peoples Counsellor
Registered Social Worker or Psychotherapist
Independent Contract

Join Our Team

TELUS Health is in search of a dedicated Indigenous Peoples Counsellor to join our Critical Incident Affiliate Network. This role is a unique opportunity to provide culturally sensitive support and enhance the well-being of Indigenous communities across Ontario, on a casual, contract basis.

The Impact You’ll Make

As a Crisis Intervention & Cultural Support Counsellor, you will:

  • Deliver rapid on-site support to communities in need.
  • Conduct debriefings and provide psychological first aid.
  • Guide post-incident recovery.
  • Offer professional counseling services on an as-needed basis.
  • Support organizational and community well-being initiatives within First Nations (status and non-status), Métis, and Inuit communities.

Responsibilities

  • Crisis Support: Provide in-person crisis intervention including case management, client intake, needs assessment, safety planning, and emotional support.

  • Client Referrals: Seamlessly refer clients to longer-term community support services as required.

  • Community Engagement: Build and maintain strong working relationships with key partners, community groups, and individuals with lived experience.

  • Documentation: Manage workflow of each assigned case and maintain administrative requirements as required by TELUS Health.

  • Public Awareness: Participate in the organization's public awareness activities and client wellness initiatives in the community.

  • Workplace Assessment: Perform preliminary assessments, offer coaching, support to managers, and implement post-traumatic interventions.

Qualifications

  • Master's degree in Counselling, Psychology, Social Work, or related field; or Bachelor's degree with equivalent work/life experience
  • Active membership in good standing with OCSWSSW or CRPO, and valid professional liability insurance
  • Minimum of five (5) years experience in crisis intervention, trauma response, or organizational psychology
  • Specialized training in Critical Incident Stress Management (CISM), Psychological First Aid, or similar crisis response methodologies
  • Demonstrated expertise in trauma-informed care, group counseling, debriefing, and defusing
  • Deep understanding of Indigenous history, culture, and traditional teachings
  • Comprehensive knowledge of the criminal justice system, child welfare, and community support services
  • Proven commitment to anti-racist, anti-oppressive, and gender-inclusive practices
  • Profound understanding of intergenerational trauma and systemic barriers faced by BIPOC individuals
  • Exceptional communication and interpersonal skills, with the ability to interact sensitively with diverse populations
  • Strong organizational abilities, including capacity to prioritize tasks, meet deadlines, and work both independently and collaboratively
  • Proficiency in Microsoft Office suite and other relevant computer applications
  • Valid driver's license and ability to travel across Ontario with short notice

Why Partner with TELUS Health:

  • Maintain your independence while accessing the resources of a leading healthcare organization.
  • Contribute to a diverse network that values your unique perspective and expertise.
  • Access premium clinical supervision opportunities & utilize cutting-edge online professional development resources.
  • Join a rapidly growing network, opening doors to new professional connections and client bases.
  • Competitive compensation, including travel and no-show coverage and a streamlined, hassle-free invoicing process.
  • Make a significant difference in your local community.
  • Balance your existing practice with rewarding contract work.
  • Reduced administrative burden so you can focus on client care while we handle the paperwork.
  • Collaborate with a purpose-driven organization dedicated to making a positive impact on people's lives.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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