Client Quality Assurance Consultant

6 days ago

Winnipeg, Canada Funded.club Full time
About Isolocity

Isolocity is a growing B2B SaaS leading provider of quality management software solutions for businesses across various industries including Cannabis, Manufacturing, Vape, Food, and Health Sciences. Our innovative platform helps organizations streamline their quality processes, ensuring compliance and efficiency. We are committed to empowering our clients with the tools they need to achieve excellence in quality management.

The Ideal Candidate

We are seeking a motivated, detail-oriented, and customer-centric individual to join our team as a Client Quality Assurance Consultant - 100% Remote. In this role, you will work closely with our customers to understand their needs & business priorities in order to move them through the Onboarding journey as efficiently as possible. You will also be responsible for ongoing support through the client’s life cycle.

You will be responsible for the custom configuration of our client’s quality management systems in our software service, importing the quality system data, and the associated platform training. You will be the custodian of the client’s satisfaction in the onboarding journey.

Key Traits & Requirements
  • Background in Quality Assurance
  • Strong attention to detail & data accuracy
  • Excellent Organization and Time management skills
  • Ability to work independently and collaborate effectively in a remote team environment.
  • Strong written and verbal communication skills.
  • Flexibility/Openness to work on multiple tasks and initiatives, as we are a growing company

Responsibilities

  • Create custom QMS solutions in our software platform for our clients
  • Perform quality checks to ensure information integrity
  • Update the Isolocity team on customer progress & health during status meetings
  • Provide virtual product training and demonstrations to customers
  • Proactively reach out to customers to ensure timelines are being followed and offer assistance as needed
  • Ensure any projects at Risk are Escalated through the appropriate channels
  • Triage & Respond to support Desk inquiries related to subject matter expertise
Experience
  • Minimum 2-3 years of Compliance or Quality Assurance experience
  • Small business experience is a bonus
  • SaaS or QMS software experience is a big plus
Perks
  • Fully Remote work opportunity: we are a virtual business.
  • Flexible Hours: we don’t punch in and out, we measure KPIs
  • Health Insurance + HSA
  • Fun and supportive Environment
  • Performance-Based Bonus
  • Opportunity to be a part of a growing Team & Business
  • Quarterly in-person Sync-Ups to see your colleagues, discuss strategies & celebrate Wins

    #li - remote
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