Director, Infrastructure and Operations

3 weeks ago

Quebec, Canada Concordia University Full time

Position Number: 50020345 /
Department: Office Of The Associate Vice-President, Instructional and Information Technology Services
Campus: Sir George Williams (Downtown)

Union/Association/HR Policy: HR POLICIES

Posting deadline: September 13, 2024

Recognized as Canada's top university under the age of 50, and one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: This posting is for an indeterminate full-time contract.

SCOPE
Reporting to the Chief Information Security Officer, Instructional Information Technology Systems (IITS) Contribute to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring the infrastructure and operations strategy is fully aligned and positioned to deliver compelling business value. They will play a crucial role in shaping the future of IT at Concordia, ensuring resilience, security, and excellence in all IT operations.

PRIMARY RESPONSIBILITIES

  • Establish a three-to-five-year vision and roadmap that sets the mission, vision, strategy, operating model, service offerings and workforce of the Infrastructure and Operations Services organization to maximize the success of business and IT organizational initiatives. Develop an annual plan. Define annual group objectives.
  • Oversee overall design and architecture of information technology infrastructure and end-user computing environment. Support the CIO, CISO and the Director of Architecture, Integration and Innovation by introducing and implementing innovative, differentiating infrastructure and operations solutions, including cloud computing, that enhance the university's overall capabilities and employee experience.
  • Direct a group of IT leaders and managers toward the achievement of the above mandate. Define, develop, and manage a comprehensive and integrated IT infrastructure landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management and operations program. Develop and implement operating procedures. Manage budget. Manage operational priorities. Manage and control quality (process and product).
  • Builds successful relationships with other IT and business stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring effective delivery of IT services to meet those needs. Creates and aligns an Infrastructure Services and Operations value map by linking targeted business outcomes with the future-state capabilities required to achieve them. Works with key stakeholders to measure and prioritize technical debt remediation.
  • Lead system acquisition initiatives and manage proactively maintenance & support contracts. Manage relationships and product roadmaps with externally sourced infrastructure (e.g: cloud providers) and operations capabilities.
  • Improve IT resilience by developing and maintaining strategies and plans that improve reliability, tolerability, disaster recovery readiness and business continuity. Collaborate with the Chief Information Security Officer (CISO) to ensure services contribute to, embrace, and apply security strategy.
  • Design and develop a strong and diverse leadership team, together with a reporting structure for the function. Hire and train resources. Manage employee performance and productivity. Develop staff personal development and training plan. Coach managers and staff. Provide support and direction for personnel matters and motivation.
  • Represent the University on external committees, monitoring industry trends and providing strategic direction on the integration of emerging technologies into infrastructure and operations products and services to ensure the successful delivery of the overall IT strategy.
QUALIFICATIONS
  • Bachelor's Degree in Science or Engineering, with preference given to a degree in Computer Science or Cybersecurity with ten years of pertinent systems experience, of which at least five years in a management capacity.
  • Demonstrated experience in strategic planning and execution of large-scale IT infrastructure and cybersecurity projects.
  • Demonstrated project management experience in infrastructure and technology deployment projects.
  • Extensive knowledge of current and emerging technologies, with a proven track record of implementing innovative IT solutions in a complex organizational environment.
  • Proficiency with core IT infrastructure including network, telecommunication, data center technologies, end-user computing and audio-video technologies.
  • Establishing and improving DevOps, as well as other working practices (e.g., ITIL).
  • Demonstrated planning, organizational and decision-making skills, coupled with the ability to establish and respond to priorities.
  • Delivery of hybrid working excellence to improve customer and user experiences
  • Building cloud management solutions, including software development, integration, and ongoing engineering aspects.
  • Experience in implementing IT Services Management (ITIL) best practices.
  • Good knowledge (Level 4) of spoken and written skills in English and good knowledge (Level 4) of spoken French. A high degree of competence in written English, with the ability to communicate technical specifications and descriptions
  • Excellent leadership and communication skills with the ability to develop and communicate a vision that inspires and motivates staff and aligns with the IT and business strategy
  • Excellent knowledge of and experience working within committees and group environments.
  • Superior communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels, including presenting to executive leadership on related matters.
  • Proven ability as an IT change champion.
  • Proven planning and organizing skills and result-orientation.
  • Proven team leader and team builder, with ability to motivate people and foster a positive team environment.
  • Strong analytical, problem-solving, and decision-making skills, with the ability to develop and execute strategic initiatives in both IT infrastructure and cybersecurity.
  • Strong process and work organization rigor and discipline.
Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien'kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada's reporting requirements, the University is obliged to gather information about applicants' status as either Permanent Residents of Canada or Canadian citizens. #J-18808-Ljbffr

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