Senior Database Engineer

4 weeks ago

Waterloo, Canada NCR Corporation Full time

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Position Summary

This SRE Database Engineer role is responsible for the multi-Cloud Database design, deployment, implementation standards and strategy for NCR Digital First Banking’s Cloud SaaS offerings. The position requires a strong understanding of and practical experience with cloud platforms, preferably Google Cloud Platform (with a focus on CloudSQL) or AWS, database automation in the cloud using Terraform or configuration management utilities, database design patterns including RDMBS 3NF, noSQL and the most common open source databases (Cassandra, Elastic, Postgres). Experience in running databases and associated processes and automation is required to be successful in this role.

This position reports to the Manager, SRE Ops for Digital First Banking, and works with Software Engineering, Enterprise Architecture, Platform Architecture and the SRE Observability Engineers to ensure collaboration across all teams is facilitated.

The ideal candidate will have a strong working knowledge of management and observability technologies, a background in ITIL processes (Incident, Problem, Change, CMDB) both in theory and in practice.

Position responsibilities:

  • Database design, implementation, automation, administration and performance tuning
  • Ensure a “Cloud Ready” approach is taken to service availability, reliability and performance
  • 24x7x365 on call support (in a Tier 4 capacity) to manage and execute on the Incident
  • Execute on Problem Management, using modern tools for forensics and validation of root cause
  • Software Development requirements and implementation in terms of automating repeatable Operations tasks (TOIL)
  • Define and manage the configuration management of database and security standards and governance
  • Enable communications to both technical and business/Exec facing audiences in the spirit of transparency.
  • Data tier capacity management for the cloud environments to ensure maximum availability and performance of services
  • SRE Metrics & Monitoring Strategy (SLI, SLO, etc.)
  • Accountable for the Backup, HA and DR implementation and exercise
  • Partner with the Engineering ARE teams and product teams
  • Responsible for SRE Ops Guidelines across all Clouds to ensure consistency in approach, execution and reporting.

This position works closely with NCR’s Global – SRE team within NCR Chief Technology Office that guide the overall SRE strategy and direction for NCR.

Basic Requirements

  • BA/BS in Computer Science, MIS or related discipline
  • 4-6 years of Database experience
  • 3+ Years experience in Public Cloud implementation
  • Exposure/experience with SRE as a discipline
  • 3+ years experience with Google and/or AWS cloud platforms and technologies (IaaS, SaaS and PaaS)
  • 2+ years experience in software development (DevOps and database admin automation)
  • 5+ years datacenter technology, architecture, and operational experience
  • 5+ years experience supporting PCI-DSS, ISO27001, SOC2 certifications
  • Demonstrated history of innovative thinking and delivery, including disruptive innovation
  • 5+ years hands on experience in utilizing modern database and security tools.
  • Highly organized
  • Working knowledge of CI/CD pipelines
  • Excellent communication, meeting facilitation and listening skills
  • Strong negotiation, team working and interpersonal skills
  • Proficient with Jira, Project Management tools, ServiceNow, Observability tools (Dynatrace, AppDynamics), PowerPoint, Word and Excel
  • Ability to travel both domestically and internationally if needed (note: should be minimal travel for this position)

Preferred Requirements

  • Hands on experience with database managed services in cloud (like CloudSQL)
  • Working knowledge of Terraform scripting to develop “infrastructure as code”
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