Operations Manager- Grocery Sector

2 weeks ago

Mississauga ON, Canada Starsky Fine Foods Inc. Full time

Company Description

Starsky Fine Foods is a specialty supermarket located in Mississauga, ON, offering a wide range of European delis, cheeses, dairy, frozen, grocery, and cosmetic products, along with local items. Our store provides a unique one-stop-shopping experience for customers looking for quality products.

Are you a driven and strategic leader with a passion for optimizing processes and enhancing team performance?

Starsky Fine Foods is seeking an experienced Operations Manager to oversee day-to-day operations, streamline workflows, and support our growth initiatives. In this role, you’ll play a pivotal part in ensuring smooth operations, exceptional customer satisfaction, and continuous improvement across departments and store locations. If you thrive in a dynamic environment and are ready to make an impact, we’d love to hear from you

The ideal candidate will be a proactive leader with strong project management skills, a track record of finding efficiencies, and a passion for operational excellence in the retail sector.

Key Responsibilities:

1. Operational Leadership:

o Oversee daily store operations to ensure efficiency and alignment with business goals.

o Monitor and optimize store performance through key metrics like sales and labor cost.

o Establish and support continuous improvement process across all locations.

o Identify operational inefficiencies and implement strategies to reduce costs and improve workflows across all departments.

2. Project Management:

o Lead and manage various operational projects, including cost-saving initiatives and customer experience enhancements.

o Develop project plans, set timelines, and allocate resources, ensuring that projects meet deadlines and business objectives.

o Track project performance and provide regular updates to senior management.

3. Staff Development and Performance:

o Train, develop and support store management team members.

o Conduct performance evaluations, providing feedback and support to enhance employee growth and performance.

o Foster a positive work environment, promoting teamwork and a customer-focused culture.

4. Customer Experience:

o Ensure high standards of customer service are maintained across all store operations.

o Resolve escalated customer complaints promptly and effectively.

o Work with teams to create a customer-centric store experience that meets brand expectations.

5. Inventory and Merchandising Management:

o Implement effective inventory management practices to minimize shrinkage.

o Oversee merchandise presentation to align with brand guidelines and enhance the customer experience.

6. Financial Management:

o Assist in setting and managing store budgets, focusing on cost control.

o Prepare and analyze various reporting, including but not limited to sales reports to identify trends, challenges, and opportunities for improvement.

o Collaborate with finance teams to ensure accurate financial reporting and planning.

7. Strategic Planning and Implementation:

o Participate in the development and implementation of store-specific and company-wide initiatives.

o Analyze market trends and competitor activities to identify opportunities for growth.

o Identify opportunities for operational improvements and recommend solutions.

o Implement new technologies or processes that enhance store efficiency and customer experience.

8. Store Openings:

o Lead the setup and launch of new store locations, overseeing logistics, training, and store readiness.

o Collaborate with HR and other cross-functional teams to ensure all aspects of new stores meet company standards and brand expectations.

o Conduct post-opening evaluations to assess performance and implement any necessary improvements.

Qualifications:

  • Bachelor’s degree in Business Administration, Retail Management, Project Management, or related field preferred.
  • 5 years or more of experience in retail management with a focus on operations and project management.
  • Strong background in opening new store locations, including setup, logistics, and staff training coordination with HR.
  • Demonstrated ability to find and implement efficiencies across multiple departments.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficient in retail software, POS systems, and project management tools.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Key Competencies:

  • Leadership:
    Ability to inspire and lead teams to meet and exceed performance targets.
  • Project Management:
    Skilled in managing multiple projects and aligning resources to meet strategic goals.
  • Operational Efficiency:
    Strong focus on optimizing workflows and identifying process improvements.
  • Analytical Thinking:
    Able to analyze operational metrics and implement effective solutions.
  • Adaptability:
    Thrives in a dynamic retail environment, able to manage multiple priorities.

If this sounds like the perfect opportunity for you, and you have the experience and drive to excel in this role, we encourage you to apply Join Starsky Fine Foods and help shape the future of our operations with your expertise and leadership. We look forward to welcoming you to our team Please submit your application via indeed or directly to hr@starskycanada.com

In accordance with Ontario's accessibility laws and regulations, we are committed to fostering an inclusive work environment for all applicants. If you require accommodation during the recruitment process or need assistance to participate fully, please let us know. We will work with you to ensure that your needs are met in a manner that respects your dignity and independence.

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