Infrastructure Specialist

Location – Open (remote within Canada)
Reports to – Director, Infrastructure & NOC
Job type – Full-time; Average working hours is 40 hours/week

We’re on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We’re the team powering products like QuorumDMS, DealerMine CRM, Autovance, Accessible Accessories, VINN, as well as many more solutions that roll up into Quorum’s integrated suite of products.

Life at Quorum is about dreaming big as we reimagine the dealer solutions landscape, while staying humble, curious, and ready to collaborate at all levels. Our incredible tech team is driven to bring their ideas into the world, and work with modern tools and loads of flexibility, while building great products alongside some awesome humans.

Ready to hit the open road of automotive tech? Read on…

As Quorum’s Infrastructure Specialist, you will embrace our commitment to operational excellence and will be instrumental in contributing to the formation of our DevOps group, shaping the culture, and driving for results. Possessing sound judgement with the ability to resolve complex issues, the Infrastructure Specialist role will play a pivotal role in ensuring the seamless integration, automation, and operational excellence of our infrastructure environments. Your technical expertise, process optimization, and collaboration with development teams will drive efficiency, reliability, and innovation across the environments for our industry leading dealership software solutions.

Objectives:

• Maintain Production Infrastructure and Provide Escalation Support:
  • Ensure the stability and reliability of production systems.
  • Provide timely escalation support for any production issues that arise.
• Technical Problem Solving:
  • Identify and address technical challenges as they arise.
• Cybersecurity Measures:
  • Continuously assess vulnerabilities and deploy cybersecurity measures to protect systems.
• Collaborate with Software Development Teams:
  • Work closely with development teams to improve the reliability and performance of our application infrastructure environments.
  • Implement tools for testing and analysis.
• Testing and Automation:
  • Implement various testing and automation methods.
  • Set up the necessary IT infrastructure to support these methods.
• Monitoring, Optimization and Automation:
  • Monitor production environment.
  • Identify opportunities for improvement.
  • Encourage and build automated processes to enhance efficiency.
• Project Planning and Management:
  • Plan and execute projects related to infrastructure.
  • Be involved in project management decisions.
• Mentorship and Guidance:
  • Mentor and guide other team members across the organization.

Here is what we will expect from you at work:

• Infrastructure Provisioning and Management:
  • Design, build, and maintain a secure, robust, and scalable Windows infrastructure for Azure Virtual Desktop and on-premises environments.
  • Implement best practices for monitoring infrastructure and applications, and provide recommendations to ensure availability, performance, and security.
• Security and Compliance:
  • Develop, implement and enforce security best practices within the on-premises and Azure environment.
• Monitoring:
  • Monitor system performance, conduct regular system audits, and provide optimization recommendations.
  • Implement centralized monitoring and logging.
  • Set up automated alerts and notifications to proactively identify issues.
• Support and Training:
  • Provide technical support and training to internal teams, ensuring their ability to effectively support the Azure Virtual Desktop and on-premises environments.
• Documentation and Technical Communication:
  • Write clear documentation, tutorials, and technical presentations for various stakeholders.
  • Clear communication skills with the ability to adapt communication to different levels of business and technical understanding.
• Stay current with industry trends and emerging technologies to drive innovation and efficiency within the organization.
• Participation in on-call rotation and shift work as required.

Here is the kind of candidate we are looking for:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3 years of proven experience with Windows Remote Desktop Services, or as an Azure Virtual Desktop Engineer or similar Azure role.
• Strong knowledge of Microsoft Azure, including Entra ID (Azure Active Directory), Azure Networking, Azure Monitor, Azure DevOps, and Azure Security.
• Strong knowledge of Windows Desktop and Server Operating system including Active Directory, Group Policy, Remote Desktop Services.
• Experience with Microsoft SQL Server beneficial.
• Proficiency in scripting and automation using PowerShell, Azure Resource Manager templates, and Terraform.
• Excellent problem-solving skills, ability to troubleshoot complex issues, and attention to detail.
• Strong communication and collaboration skills.

Additional Requirements:

• Criminal background check required.

How we work

We believe that to do our best work and solve some interesting challenges, there must be freedom to explore and work in a manner that inspires one’s most meaningful contribution. At Quorum, we remove traditional hierarchical barriers and collaborate broadly. We also work where it makes the most sense, whether that is remote, hybrid, or on-site. We care more about what you do than where you do it.

People first is how we roll — How we team up matters. At Quorum, we crave connection and inclusion. This helps us create a high-trust environment, do more impactful work, and enjoy the journey After all, we’re in the business of people, leading with integrity and transparency as we serve our clients and help them serve theirs.

Forward focus — We were built on the notion of a better way forward. This mindset of innovation and optimization has us enrich the automotive industry by tapping into our full skill sets and using the latest tech to turbocharge progress.

In the driver’s seat — At Quorum, you are not a cog in the wheel but a driver of progress for our business, our team, and your career. We want your voice to be heard and your ideas to be shared, and we will empower you with an abundance of ownership over your work.

Revved up for growth — New experiences, learning, and growth energize us, help us evolve and be the best version of ourselves—as individuals, as an organization, and as a team.

Quorum’s Family of Brands

Quorum DMS, a Dealership Management System that automates, integrates, and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction.

DealerMine CRM, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership.

Autovance, a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool and maximize efficiency and CSI through our F&I menu solution.

Accessible Accessories, support leading dealerships profit from dramatically increased accessory sales. Accessible Accessories is focused solely on giving dealerships the tools they need to price, promote, and quote accessories online and on the sales floor.

VINN, a premier automotive marketplace that streamlines the vehicle research and purchase process for vehicle shoppers while helping retailers sell more efficiently. VINN provides a 5-star Google rated concierge service that assists consumers through the complex vehicle sales process.

To find out what’s in it for you and to apply for this position please visit www.QuorumInfoTech.com/Careers

Get to know #LifeAtQuorum. Apply today

Quorum Information Technologies Inc. is traded on the Toronto Venture Exchange (TSX-V) under the symbol QIS. For additional information please go to www.QuorumInfoTech.com

Quorum is an Equal Employment Opportunity employer – We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Only those candidates that meet our requirements for this position will be contacted

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