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Technical Service Engineer-Full Time

2 months ago

Régina SK, Canada Randstad Digital Full time

My client is a reputable IT solution company who works closely with elite clients in the market. They are currently looking for a Senior Services Engineer to the team. Position will be mainly responsible for technical Tier 3 support, installation, maintenance, and repair of equipment, systems, servers, networks and cloud infrastructure, as well as managing projects effectively and interacting efficiently with stakeholders.

Provide level 3 support for our Managed Services, troubleshooting complex issues and ensuring high levels of system performance and reliability
Administer, manage, and optimize infrastructure components including servers, networks, and cloud environments (Azure and Office 365)
Conduct inspections and tests to identify potential issues before they cause significant problems
Perform regular preventive maintenance on equipment to ensure optimal performance
Provide direct support to external clients by responding alerts issued by monitoring systems
Participate in afterhours on-call support rotation


A post-secondary education in Computer Science or Information Management or relevant experience
~5+ years experience in an level 3 technical support role with a desire to develop their technical and customer service skills
~ Experience in providing network (wired & wireless) management & security architecture, design, implementation, and support for various IT environments
~ Strong technical skills in supporting physical Hypervisor hosts, Windows Server Environment, Operating Systems, Microsoft Office, desktop applications, mobile devices, phone systems and end-user hardware, Active Directory, and Microsoft Exchange/365
~ In-depth knowledge of networking, including routers, switches, firewalls, LAN, WAN, VPN, network security systems, and intrusion detection systems
~ Experience with Intune, Defender, Exchange, and other Microsoft applications