Floor Manager

2 weeks ago

Waterloo, Canada Fontana Pharmacy Full time

POSITION PURPOSE:

Floor managers supervise the different activities that take place on a retail sales floor. They stay busy managing people and performing administrative tasks. The role of a floor manager is important in keeping a store running smoothly.
This document describes the work that should normally be done. It should be borne in mind that no frame of reference is in itself complete and the use of one’s initiative and discretion must always be a guiding factor.

ESSENTIAL FUNCTIONS:

The following are specific responsibilities and contributions critical to the successful performance of the position:

  • Greet Customers entering store
  • Should arrive at work 20 – 30 minutes before opening hours
  • Delegate workload to sales associate and cashiers
  • Training new floor staff
  • Supervise staff members
  • Assisting in other store operations
  • Assist in stock taking and inventory management
  • Assist with customers complaints daily
  • Effectively merchandise your floor and create eye catching and effective displays.
  • Select products for windows and liaise with Store Manager and Display personnel
  • Ensure all goods are correctly priced and well ticketed.
  • Ensure all customers are acknowledged and attended to
  • Handle all customer complaints
  • Close registers and store at scheduled closing hour
  • Display leadership qualities for sales team to adapt
  • Oversee all cashiers activities (operations, float and check-off)
  • Continually reinforcing customer service and store policies with team members
  • Ensure staffs are knowledgeable with new product information.
  • Ensure staff is rostered to maximize sufficient floor coverage at all times.
  • Coordinate with management team to ensure adequate managerial coverage at all times.
  • Monitoring and maintaining current inventory levels, including reconciling stock counts to computer reports
  • Ensure customer returns and exchanges are accurately completed.
  • Execute appropriate discounts to relevant customers and staff.

  • Ensure staff is rostered to maximize sufficient floor coverage at all times.
  • Coordinate with management team to ensure adequate managerial coverage at all times.

SUPPORTIVE FUNCTIONS:
  • In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.

Other:
  • In order to properly service our clients, you may be required to work outside of our scheduled business hours.
  • Timely execution of duties in keeping with pre-arranged schedule.
  • Care and diligence in protecting the organization’s assets

QUALIFICATION STANDARDS

Working Environment / Physical Activities:• Considerable physical activity. May require long working hours.• Work is normally performed in a typical open layout environment.

Job Requirement

EXPERIENCE; EDUCATION OR CERTIFICATION

  • A minimum of Associate Degree Bachelor’s Degree or it’s equivalent from a recognize tertiary institution
  • At least 4 years work experience at a management or supervisor level (Retail base a plus)
  • Certificate in Supervisory Management
  • Customer Service / Sales Training
  • Certificate in Computer Skills/Training (Microsoft Office Suite)

SKILLS AND KNOWLEDGE
  • Retail store management / supervision
  • Knowledge and ability to train new hires
  • Knowledge of in-store operations
  • Knowledge of supplies, equipment, and/or services
  • Must have good communication skills
  • Knowledge of supplies, equipment, and/or services ordering to maintain stock and inventory management
  • Ability to reconcile stock counts to report data.
  • Database management skills.
  • Ability to analyze and solve problems.
  • Ability to prepare routine administrative paperwork.
  • Clerical, word processing, and/or office skills.
  • Strong problem solving and creative skills and the ability to exercise sound judgment
  • Ability to make decisions based on accurate and timely analyses
  • Strong interpersonal skills, ability to communicate (verbal, listening, writing) and manage well at all levels of the organization and with staff at remote locations is essential.
  • Must be detailed oriented and a multitasker with superb organizational skills
  • Must possess a high level of integrity and dependability with a strong sense of urgency
  • Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.

Personal Characteristics
  • Excellent interpersonal and team skills, extremely collegial
  • Outstanding communications skills, written and oral
  • Possess leadership qualities
  • Demonstrated resourcefulness and good judgment
  • Self-motivated; Hands-on, leads by example
  • Values diversity of thought, backgrounds and perspectives
  • Ability to multi-task while maintaining vigilant attention to detail
  • Integrity/ethics beyond reproach
  • Constantly looking to apply best practices
  • Predisposition to mentor and subsequently increase responsibilities as team develops
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