General Manager

3 weeks ago

Old Toronto, Canada Scale Hospitality Full time

SCALE HOSPITALITY is based in Toronto and has a wide range of unique restaurant & bar concepts in its portfolio including AP/Antonio Park, Le Select Bistro, Toronto Beach Club, Lapinou, Maxime's, Miss Likklemore’s and many more…(visit www.scalehospitality.com or @scalehospitality on Instagram to explore our full list of brands).

We are looking for a General Manager to join our team

The General Manager is fully accountable for the overall success of the restaurant. They maintain complete ownership of guest experience, finance, sales growth, legal compliance, and team development/culture.

With proven, exceptional abilities and industry experience, the General Manager is a visionary individual who drives excellence throughout their operation. They are entirely responsible for their venue and the people within (employees and guests), striving to consistently deliver world-class experiences, lead by example, and be an outstanding ambassador for the brand.

CORE RESPONSIBILITIES

  • Driving sales & covers by providing phenomenal dining experiences that encourage repeat visit and new referrals
  • Owning the business's financials (P&L management; beating all provided targets for COGS, labour, sales, guest scoring, and KPI's)
  • Building, leading, and training a world class team of managers and staff
  • Responsible for all aspects of building R&M, OS&E, and supplier relations
  • Championing the brand through consistent 5-star execution across all touchpoints (atmosphere/environment, service, food & drinks)
  • Ensuring compliance throughout all aspects of the business
  • Building & presenting annual business plans to leadership, as well as providing weekly, monthly, and quarterly insights on all areas of your business at team meetings
  • Leading 4-wall marketing & community networking initiatives

DUTIES & RESPONSIBILITES:

Personnel Management

  • Hire, train, coach and develop all front of house employees through ongoing feedback and the establishment of performance expectations
  • Create an engaging and energetic environment where all associates work as a highly functioning team
  • Prepare payroll, gratuity distribution and maintain accurate employee records

Shift Execution

  • Manage daily operations including cleanliness, organization, revenue opportunities and staffing
  • Manage staff, deliver daily briefings, provide feedback, maintain a high level of employee morale

Guest Relations Management

  • Manage guest relations and guest recovery
  • Provide exceptional guest service, thereby setting the standard for all employees

Financial Management

  • Set budgets with the Director of Operations, and ensure they are continually reviewed and achieved
  • Regularly conduct P&L reviews to analyze financial metrics
  • Prepare reports on a daily, weekly and monthly basis, clearly denoting labour and COGS
  • Ensure cash outs are prepared accurately and petty cash is maintained

Operational Execution

  • Manage labour and all costs to budget
  • Plan and coordinate menus with the Chef de Cuisine
  • Review staffing levels and overall front and back of house schedules to ensure labour forecasts are met

SKILLS & QUALIFICATIONS:

  • 5+ years’ experience as the General Manager of a high volume ($3M-5M) premium restaurant required
  • Post-secondary degree or diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent an asset
  • Sommelier accreditation or wine education an asset
  • Demonstrated knowledge of financial and operational management
  • Exceptional guest service orientation
  • Must possess a strong attention to detail
  • Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment
  • Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels
  • Ability to motivate and manage staff and work effectively in a management team
  • Exceptional interpersonal skills
  • Long periods of standing and walking is required

WHY WORK FOR US?

  • Competitive Wages
  • Paid Sick Days
  • Discounts at all Scale Hospitality Group Restaurants
  • Corporate Goodlife Fitness Rates
  • FUN Team and Culture
  • Medical/Dental Group Health Benefits
  • Growth Opportunities

SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

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