Senior Manager – Client Success and Account Management

1 month ago

Vaughan, Canada TechBlocks India Full time

In the Enterprise Account Management role, you will work both independently and collaboratively to achieve revenue targets while driving high client satisfaction and expansion within those accounts. Our Enterprise Account Managers & Client Partners work closely with clients to design and implement fit-to-purpose solutions for application development, QA, UX/UI and product management services in web, mobile and MS Azure and AWS engineering services with the scope of engagements comprising individual experts, teams of experts, or fully managed teams. If you have experience in professional services, have a passion for client service, and get excited about the prospect of helping our clients and TechBlocks succeed, we’d love to talk to you

This is a hybrid role with 3 days in the office. We require applicants to be residents of US and/or Canada. We prefer our candidate to be the Toronto area. This position requires at least 50% travel to client sites within USA and Canada region.

Responsibilities:

· Client Relationship Management:

    • Build and maintain strong, long-term relationships with clients, becoming a trusted advisor and partner.
    • Understand clients' business goals, challenges, and objectives to provide tailored technology solutions.
    • Regularly engage with clients to ensure their needs are met and identify opportunities for additional services.

· Strategic Consultation:

    • Collaborate with clients to define their technology strategy and roadmap.
    • Provide strategic guidance on technology trends, best practices, and industry benchmarks.
    • Work with clients to identify opportunities for innovation and digital transformation.

· Project Management:

    • Lead cross-functional teams to deliver technology projects on time and within budget.
    • Ensure project objectives align with clients' strategic goals.
    • Act as a liaison between the client and our internal teams, facilitating communication and resolving any issues.

· Revenue Growth:

    • Identify upsell and cross-sell opportunities within existing client accounts.
    • Work closely with the sales team to develop account expansion strategies.
    • Achieve revenue targets and contribute to the overall growth of the firm.

· Market Insights:

    • Stay up-to-date with industry trends, emerging technologies, and competitive landscape.
    • Share market insights and thought leadership with clients to help them make informed decisions.

Requirements

Required Qualifications:

· Bachelor's degree in a related field (MBA preferred) or foreign equivalent required from an accredited institution.

  • Proven experience of at least 10+ years in client management, consulting, with strong sales account management experience.
  • Strong knowledge of technology trends, including cloud computing, cybersecurity, AI, and digital transformation.
  • Track record of interacting and building relationships with CXO level client contacts
  • Hands-on experience with proposal creation and leading proposal presentations including executive stakeholder management.
  • Strong leadership, interpersonal, communication and presentation skills
  • Global Delivery Model experience.

· Results-driven mindset with a focus on exceeding client expectations.

· Willingness to travel as needed.

Preferred Qualifications:

  • Preference will be given to individuals with previous work experience for IT services firm with Global Delivery center presence
  • Experience managing large multi-location consulting engagement teams


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