Client Services Representative
3 weeks ago
Contribution to MEDLOG CANADA
MEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective manner.
Position Summary
The main responsibility of a Client Services Representative is to create the first link between MEDLOG, the carriers and the customers for order fulfillment as well as review daily the pipeline volume and to communicate this to the rest of team.
Key Accountabilities
Work closely with other departments to ensure the correct information is gathered and entered in the system.
Ensure the carrier responds to the order sent by either accepting it or rejecting it within 2hrs of dispatch.
In the event of a rejection, the candidate must reassign the order to a different carrier.
Ensure all the pending order received are handled within 2 business hours and the dashboard created to this effect is correctly utilized and cleaned.
Develop a professional relationship with key actors in our business such as vendors and clients.
Compile a daily list of available loads to guide the team handling the appointments.
Trace all the empty containers not returned to depots or terminals.
Monitor dwelling containers at carrier depots and terminals to ensure no MEDLOG caused storage is accumulated.
Investigate any charge required by the carriers after 72hrs of delivery to ensure they are either correctly disputed or added to the order.
Oversee the orders that are not ready to be invoiced to keep track of what would need to be updated in the system.
Oversee the daily deliveries and make sure the container statuses are updated correctly.
Qualifications and Competencies
All MEDLOG Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.
Work closely with other departments to ensure the correct information is gathered and entered in the system.
Ensure the carrier responds to the order sent by either accepting it or rejecting it within 2hrs of dispatch.
In the event of a rejection, the candidate must reassign the order to a different carrier.
Ensure all the pending order received are handled within 2 business hours and the dashboard created to this effect is correctly utilized and cleaned.
Develop a professional relationship with key actors in our business such as vendors and clients.
Compile a daily list of available loads to guide the team handling the appointments.
Trace all the empty containers not returned to depots or terminals.
Monitor dwelling containers at carrier depots and terminals to ensure no MEDLOG caused storage is accumulated.
Investigate any charge required by the carriers after 72hrs of delivery to ensure they are either correctly disputed or added to the order.
Oversee the orders that are not ready to be invoiced to keep track of what would need to be updated in the system.
Oversee the daily deliveries and make sure the container statuses are updated correctly.
-
Client Services Representative
3 weeks ago
Montreal, Canada MEDLOG Transport & Logistics Full timeContribution to MEDLOG CANADA MEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective...
-
Client Services Representative
3 weeks ago
Montreal, Canada MEDLOG Transport & Logistics Full timeContribution to MEDLOG CANADA MEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective...
-
Client Services Representative
3 weeks ago
Montreal, Canada MEDLOG Transport & Logistics Full timeContribution to MEDLOG CANADAMEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective...
-
Client Services Representative
3 weeks ago
Montreal, Canada MEDLOG Transport & Logistics Full timeContribution to MEDLOG CANADAMEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective...
-
Client Services Representative
3 weeks ago
Montreal, Canada MEDLOG Transport & Logistics Full timeContribution to MEDLOG CANADAMEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective...
-
Client Services Representative
3 weeks ago
Montreal, Canada MEDLOG Transport & Logistics Full timeContribution to MEDLOG CANADA MEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective...
-
Client Services Representative
23 hours ago
Montreal, Canada MEDLOG Transport & Logistics Full timeContribution to MEDLOG CANADAMEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective...
-
Client Service Representative, Courier
4 days ago
Montreal, Canada Omnitrans inc. Full timeTuesday, May 14, 2024 If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place ! Omnitrans is currently searching for a...
-
Client Service Representative, Courier
4 days ago
Montreal, Canada Omnitrans inc. Full timeTuesday, May 14, 2024 If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place ! Omnitrans is currently searching for a...
-
Client Service Representative, Courier
4 days ago
Montreal, Canada Omnitrans inc. Full timeTuesday, May 14, 2024 If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place ! Omnitrans is currently searching for a...
-
Client Service Representative
5 days ago
Montreal, Canada Securian Canada Full timeDescriptionWhat we do every day to be our very bestEvery day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work. Who we needThe Client Service Representative will be responsible for servicing an...
-
Senior Customer Service Representative
2 weeks ago
Montreal, Canada Axelon Services Corporation Full timeJCC_Customer_Service1 - Senior Customer Service Representative Montral - Full Remote 6Months Requires a bilingual individual (French/English) Available to work 11am-7pm Remote work but must go in office to pick up equipment This position is for a seasoned support staff in Customer Service who works independently under moderate...
-
Service Representative
4 days ago
Montreal, Canada TEKsystems Full timeOur client, One of the Top 5 Banks , is looking to hire an Service Representative to join there team based in Montreal, Quebec Job Description This group receives and processes incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments- when payments are processed the process of...
-
Montreal, Canada Canadian Imperial Bank of Commerce Full timeCIBC - Client Service Representative, Private Banking - Montreal – Bilingual page is loaded CIBC - Client Service Representative, Private Banking - Montreal – Bilingual Apply locations Montréal, QC time type Full time posted on Posted Yesterday job requisition id 2408898 We’re...
-
Montreal, Canada Canadian Imperial Bank of Commerce Full timeCIBC - Client Service Representative, Private Banking - Montreal – Bilingual page is loaded CIBC - Client Service Representative, Private Banking - Montreal – Bilingual Apply locations Montréal, QC time type Full time posted on Posted Yesterday job requisition id 2408898 We’re...
-
Montreal, Canada Canadian Imperial Bank of Commerce Full timeCIBC - Client Service Representative, Private Banking - Montreal – Bilingual page is loaded CIBC - Client Service Representative, Private Banking - Montreal – Bilingual Apply locations Montréal, QC time type Full time posted on Posted Yesterday job requisition id 2408898 We’re...
-
Montreal, Canada Canadian Imperial Bank of Commerce Full timeCIBC - Client Service Representative, Private Banking - Montreal – Bilingual page is loaded CIBC - Client Service Representative, Private Banking - Montreal – Bilingual Apply locations Montréal, QC time type Full time posted on Posted Yesterday job requisition id 2408898 We’re...
-
Bilingual Customer Service Representative
1 week ago
Montreal, Canada Insight Global Full timeInsight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries relat
-
Senior Customer Service Representative
5 days ago
Montreal, Canada DEX CLOTHING LIMITED Full timeCome join our growing dynamic team! What’s in it for you? Dex values the importance of work-life balance. You’ll be impressed with our beautiful Headquarters & fabulous working environment. We are currently searching for a Customer Service Representative. Customer Service Representative Dex Clothing, a leading fashion company, is seeking a Customer...
-
Senior Customer Service Representative
4 days ago
Montreal, Canada DEX CLOTHING LIMITED Full timeCome join our growing dynamic team! What’s in it for you? Dex values the importance of work-life balance. You’ll be impressed with our beautiful Headquarters & fabulous working environment. We are currently searching for a Customer Service Representative. Customer Service Representative Dex Clothing, a leading fashion company, is seeking a Customer...