Inside Sales
2 weeks ago
A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.
Inside Sales Account Manager
The Inside Sales Account Manager (Fixed Term Contract) needs to be Bilingual (English and French) and provide consistent sales representation to existing Puresource customers, assigned new customers and all customer requests, thereby reducing misunderstandings, improving customer service and boosting sales and to supply on time and accurate order processing.
Territory Sales Calls: Inside Sales Account Managers are assigned specific territories. These territories are to be serviced by the sales rep on a predetermined schedule based on support needs of the customer. The sales rep is responsible to be aware of several different policies at Puresource. These include, but are not limited to, terms, credit and return policies, and product knowledge etc.
Sales Calls: Inside sales Account Managers are assigned specific accounts to build rapport and provide the highest level of customer satisfaction, while maintaining and expanding Puresource product lines. Identifying key decision makers within assigned accounts to facilitate entire sales process from the initiation of the original call through order processing.
Answering Phones: Answering phones in a courteous and pleasant manner is the responsibility of the inside sales rep in line with Puresource's mission of providing the best customer service to its customers.
Processing Orders: Reps are responsible to input all company orders with accurate store and order information and to ensure the appropriate follow-up whether received by phone/fax or email. While on the phone, it is the opportune time to clarify any issues with the order, let the customer know if a product is out of stock or discontinued and provide alternatives. Also increase sales through upsells via bi-weekly sales or volume deals, and see if we can be of any further assistance to the customer. Reps are expected to meet all time lines that are set out in our policies and are responsible for checking fill rates. Reps are also responsible to ensure maintenance of the order database as per the order entry SOP.
It is the sales rep's responsibility to ensure that their customers are made aware of these promotions and new products and encourage the trial of these items. Unpublished discounts, promotions, and demos must have approval from Sales Manager.
Sales Support: At times the Inside Sales Account Managers will also provide support to all other sales teams. It is important to maintain good communications with the Outside sales team regarding any customer issues, needs, or if they are required to get in contact with a customer.
Customer Service: Providing excellent customer service will provide Puresource with the edge on the competition, as you are the front line contact. It is important to make sure that the customer has had a positive experience with the Inside Sales Department and that they will want to continue doing business with Puresource as a result.
Weekly sales calls to customers
Communicating customer needs/issues to outside sales
Keeping assigned customer up with product and service information and updates as needed
Closing sales and achieving sales targets
Understanding customers' needs and identifying sales opportunities
Maintaining a database of current customers
Staying informed about competing products and services
Answering Phone orders.
Communicating with all departments within Puresource to ensure excellent customer service
Ensuring special shipping costs are expressed to the customer and special shipping requirements communicated to the Shipping Department
Required qualifications, education, experience, training, skills, background, certifications:
Post-secondary education or equivalent work experience
Personable and comfortable communicating by phone and e-mail
Inside Sales experience preferred (3-5 years)
Proficient with Microsoft Office Suite
Ability to multi-task and manage time efficiently
Sales experience and business acumen is considered an asset
Bilingual in English and French Mandatory
Qualified candidates can apply through Indeed, LinkedIn or submit their resumes to jobs@puresource.Please note, emails need to have the Job Title (Inside Sales Account Manager) in the subject line.
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