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Campus Director

2 months ago

Calgary, Canada ERP College Full time

Job Title: Campus Director

Department: Operations

Location: Calgary, Alberta (On-Site)

Type: Permanent, Full-time

Hours: 40 Hours Per Week

Classification: Management

ABOUT US

ERP College has been providing state-of-the-art vocational education and training to Canadians since 2005. Our specialized Healthcare, Business, and Information Technology programs empower people to achieve their dream careers. We offer programs in Alberta and across Canada in on-ground and online settings.

ERP offers a diversified team and an inclusive work environment with a strong focus on work-life balance for its employees and agents. We welcome people who are passionate about making a difference in people’s lives, have a Can-Do attitude, and nurture openness to diversity to work with us.

POSITION SUMMARY

We are looking for a Campus Director to join our growing team. The Campus Director will work closely with instructors, students, and other administrative staff under the supervision of the Chief Executive Officer to maintain strong communication and ensure smooth operations of day-to-day department activities.

RESPONSIBILITIES

  • Oversee the daily operations and activities of the campus, including Student Academics, Student Financial Services, Admissions, and Career Services.
  • Oversee student record maintenance and reporting on academic and financial matters while assisting with the development and publication of the academic master schedule.
  • Evaluate the workflow processes and customer service levels of the campus and make changes and adjustments as needed to maintain efficient student satisfaction.
  • Manage the key metrics of the campus, including new student enrollment, retention, revenue, operating income, operating margin, new programs, program rollout, graduate employment rate, graduate starting salaries, and student, graduate, and employer satisfaction.
  • Supervise and develop the campus staff, facilitate professional opportunities to improve individual capability, manage performance against job accountabilities and department goals, and establish corporate and campus policies and procedures.
  • Resolve and respond to any student dissatisfaction and grievances by following the college's established procedures.
  • Prepare regional campus operations budget and forecasts and explain all budget variances.
  • Act as the campus contact for the Education Board, Private Vocational College Authority, and Student Finance.
  • Ensure complete campus compliance with Private Vocational College Regulations, as well as corporate policies and procedures.
  • Implement all policies and procedures established for the college.
  • Maintain a desirable, attractive, and safe campus environment while ensuring the facilities are well maintained.
  • Establish rapport with educational institutions, community agencies, and industry to achieve the college’s goals and objectives.
  • Participate in the development of new programs or activities that affect the college's future and make recommendations to the CEO, Operations Director, and Director of Research and Development.
  • Maintain a local social media presence, plan, host, and implement career fairs and other student/guest-related gatherings and graduation events throughout the year.

QUALIFICATIONS

  • Minimum Master's Degree in Education or related field. PhD is considered an asset.
  • Experience and knowledge in a post-secondary education environment is an asset.
  • Excellent verbal and written communication along with the ability to multitask, and to work independently and in a team-based environment.
  • Excellent customer service and strong interpersonal and problem-solving skills, including handling student and instructor concerns and issues, diplomacy, relationship management, patience, empathy, and listening.
  • Tech-savvy with an understanding of software, including Microsoft Office and other productivity programs and applications.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site gym
  • Paid time off
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Calgary, AB T2P 3P8: reliably commute or plan to relocate before starting work (required)

Education:

  • Master's Degree (preferred)

Work Location: In person

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