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Security Dispatch Officer
3 weeks ago
Security Dispatcher / Scheduler - Fulltime
Pay Rate: $22-24 hour
Shift: 8HR Shifts (40-44 hrs a week, afternoons, evenings, and weekends)
Location: GTA
**3 years in Site Supervisor role, 1 yr in Dispatch**
Key Responsibilities
Fill last minute open shifts in a collaborative team environment
Receive incoming emergency & non-emergency calls and address issues in a timely manner
Operate with various computerized communication devices and associated equipment to receive,
assess and relay information from security personnel in a courteous, professional, and expedient manner
Documenting all information into comprehensive reports
Escalating situation to Team Leads as required
Remain calm under pressure and be able to multitask during high call volumes
Be able to prioritize and dispatch accordingly
Communicate with staff, supervisors, and management to schedule staff to cover shifts
Update and maintain in-house scheduling database
Schedule staff in accordance with agreed Elite policy and procedures
Interact with Police, Fire Department, and EMS where necessary in support of field staff
Attendance Management in ensuring coverage for sick, vacation and employee leaves
Performs audits on CCTV to ensure field staff are adhering to company policies
Communicates any team concerns/issues with Area Managers
Requirements
Experience in staff scheduling 3 years required
1 year experience in Dispatched required
Excellent written and verbal communication skills
Superior customer service skills, including exceptional telephone etiquette
Organizational skills and ability to multitask in a fast-paced environment
Security experience an asset
If you meet all the expected requirements needed above then please send off your resume for us to review, thank you.
Infinity Employment Inc.
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