Current jobs related to Specialist E-Commerce Operations - Montreal - Birks Group

  • Amazon E-commerce Specialist

    2 weeks ago

    Montreal, Quebec, Canada E Rzeszow Full time

    Unlock Your Potential as an E-commerce SpecialistAre you ready to take your career to the next level as an E-commerce Specialist at E Rzeszow? We're on the hunt for a talented individual who can drive our international e-commerce markets forward.About the RoleAs an E-commerce Specialist, you'll be responsible for optimizing our Shopify store for...

  • Amazon E-commerce Specialist

    3 weeks ago

    Montreal, Quebec, Canada E Rzeszow Full time

    Unlock Your Potential as an E-commerce SpecialistAt Psycho Bunny, we're on a mission to revolutionize the world of menswear. As an E-commerce Specialist, you'll play a crucial role in driving our online presence and ensuring a seamless shopping experience for our customers.Key Responsibilities:Optimize our Shopify store for international markets, leveraging...

  • Amazon E-commerce Specialist

    3 weeks ago

    Montreal, Quebec, Canada E Rzeszow Full time

    Unlock Your Potential as an E-commerce SpecialistAt Psycho Bunny, we're on a mission to revolutionize the world of menswear. As an E-commerce Specialist, you'll play a crucial role in driving our online presence and ensuring a seamless shopping experience for our customers.Key Responsibilities:Optimize our Shopify store for international markets, leveraging...

  • E-Commerce Operations Specialist

    2 weeks ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    Birks: A Leader in Luxury JewelleryEstablished in 1879, Birks is a renowned luxury jewellery store that prides itself on quality, exclusivity, and unique design. We are seeking a highly skilled E-Commerce Operations Specialist to join our team.About the RoleThe E-Commerce Operations Specialist will be responsible for the daily maintenance and oversight of...

  • E-Commerce Operations Specialist

    1 month ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our Corporate Office in Downtown Montreal. As a key member of...

  • E-Commerce Operations Specialist

    3 weeks ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our Corporate Office in Downtown Montreal. As a key member of...

  • E-Commerce Operations Specialist

    1 month ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our Corporate Office in Downtown Montreal. As a key member of...

  • E-Commerce Operations Specialist

    3 weeks ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our Corporate Office in Downtown Montreal. As a key member of...

  • E-Commerce Operations Specialist

    1 month ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    Job Title: Specialist E-Commerce OperationsBirks. Pure Delight.Established since 1879, Birks is a luxury jewellery store renowned for its quality, exclusivity, unique design, and exceptional service. We take pride in offering meaningful experiences and building intimate relationships with each client.Job SummaryUnder the general supervision of the Sr...

  • E-Commerce Operations Specialist

    1 month ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    Job Title: Specialist E-Commerce OperationsBirks. Pure Delight.Established since 1879, Birks is a luxury jewellery store renowned for its quality, exclusivity, unique design, and exceptional service. We take pride in offering meaningful experiences and building intimate relationships with each client.Job SummaryUnder the general supervision of the Sr...

  • E-Commerce Operations Specialist

    2 months ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About the RoleWe are seeking a highly skilled E-Commerce Operations Specialist to join our team at Bijoux Birks. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our e-commerce website and 3rd party capsule websites.Key ResponsibilitiesProduct Information Management: Update and maintain product...

  • E-Commerce Operations Specialist

    2 months ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About the RoleWe are seeking a highly skilled E-Commerce Operations Specialist to join our team at Bijoux Birks. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our e-commerce website and 3rd party capsule websites.Key ResponsibilitiesProduct Information Management: Update and maintain product...

  • E-Commerce Operations Specialist

    2 weeks ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our team. As a key member of our E-Commerce team, you will be...

  • E-commerce Specialist

    2 weeks ago

    Montreal, Canada E Rzeszow Full time

    Can you envision your future accomplishments as anE-COMMERCE SPECIALIST at PSYCHO BUNNY? WHO WE ARE ? Psycho Bunny is a worldwide menswear brand that had one mission when it was founded in New York back in 2005: to perfect the polo. Nearly two decades later, our quality-obsessed approach has built a devoted following of fashion-conscious individuals...

  • e-commerce Manager

    4 weeks ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The E-Commerce Manager will be responsible for driving the digital transformation of the company by managing several important projects. MORE PRECISELYEnrich the content of the unified product catalog, manage content and merchandisingLead projects such as PIM automation and E-Commerce platform migrationOptimize SEO, create promotional...

  • e-commerce Manager

    1 month ago

    Montreal, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The E-Commerce Manager will be responsible for driving the digital transformation of the company by managing several important projects. MORE PRECISELY Enrich the content of the unified product catalog, manage content and merchandising Lead projects such as PIM automation and E-Commerce platform migration Optimize SEO, create...

  • E-commerce Manager

    4 weeks ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Key ResponsibilitiesThe E-commerce Manager will be responsible for driving the digital transformation of the company by managing several important projects.Main Tasks:Develop and implement a unified product catalog strategy to enhance customer experienceLead projects such as PIM automation and E-commerce platform migration to improve efficiency and...

  • E-commerce Manager

    4 weeks ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Key ResponsibilitiesThe E-commerce Manager will be responsible for driving the digital transformation of the company by managing several important projects.Main Tasks:Develop and implement a unified product catalog strategy to enhance customer experienceLead projects such as PIM automation and E-commerce platform migration to improve efficiency and...

  • E-commerce Manager

    4 weeks ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Key ResponsibilitiesThe E-commerce Manager will be responsible for driving the digital transformation of the company by managing several important projects.Main Tasks:Develop and implement a unified product catalog strategy to enhance customer experienceLead projects such as PIM automation and E-commerce platform migration to improve efficiency and...

  • Specialist E-Commerce Operations

    3 months ago

    Montreal, Canada BIJOUX BIRKS Full time

    BIRKS. PURE DELIGHT. Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.ARE YOU OUR HIDDEN GEM?Under the general supervision of...

Specialist E-Commerce Operations

3 months ago

Montreal, Canada Birks Group Full time

BIRKS. PURE DELIGHT.

Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.

As a Representative, E-Commerce Operations & Client Service for our Birks Corporate Office, located in Downtown Montreal, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and teamwork.

ARE YOU OUR HIDDEN GEM?

Under the general supervision of the E-Commerce Manager, the Specialist, E-Commerce Operations & Client Service will be responsible for daily e-commerce order fulfillment, ensuring follow-ups with relevant departments, as well as assisting with updates and maintenance to product information on the website. The incumbent will also be responsible for providing excellent customer service, answering general customer inquiries via phone and email, resolving customer complaints and liaising with Retail stores and other relevant internal departments.

In Addition, the Representative, E-Commerce Operations & Client Service will be expected to:

  1. Review incoming e-commerce orders from Magento and action accordingly.
  2. Review fraud verifications and coordinate with the Credit department for suspicious, high-risk orders.
  3. Search other warehouses for inventory when items are not available in the Distribution Centre.
  4. Create transfer orders for merchandise when applicable, ensuring follow-ups with stores and/or Brand Management.
  5. Change sales orders to ready to ship once stock has been allocated.
  6. Coordinate with the Distribution Centre and other relevant departments on e-commerce order statuses.
  7. Coordinate engraving requests with the Distribution Centre and Product Development team.
  8. Process returns, when applicable.
  9. Cancel orders, when applicable.
  10. Assist the E-Commerce Manager with updating and maintaining product information online, including: product descriptions, images, style attributes, shipping restrictions, style categories, titles and any enhanced product content, as well as inventory and pricing.
  11. Answer incoming customer inquiries by phone or e-mail (including but not limited to products, services, store hours, web order statuses, back-order delays, etc.), clarifying customer concerns and questions by consulting and following up with appropriate departments to ensure resolution within designated SLAs, and dispatching to Retail store representatives when required.
  12. Respond to customer complaints, in accordance with Client Service procedures and protocol.
  13. Provide technical support to customers experiencing website problems, including talking customers through any difficulties, placing orders on behalf of customers when necessary and notifying the E-commerce Manager of recurring technical issues.
  14. Work closely with the E-Commerce Manager to troubleshoot problems with the online customer experience and provide insight on enhancement opportunities.
  15. Provide support to the Social Media Manager for social media inquiries.
  16. Maintain product and service knowledge by attending trainings and workshops.
  17. Maintain customer records by updating account information, such as customer profiles and notes regarding previous communications.

Our ideal candidate has:
  1. College degree or equivalent work experience.
  2. 1 to 2 years’ experience in Customer Service, or a similar position.
  3. 1 to 2 years’ of relevant experience in E-Commerce and/or order fulfillment.
  4. Data entry experience.
  5. Fully bilingual (English, French).
  6. Excellent written and verbal communication skills (English, French).
  7. Strong people skills.
  8. Strong attention to detail and ability to multi-task.
  9. Time management, analytical, problem-solving and decision-making skills.
  10. Proficient with web-based applications and common software.
  11. Solid knowledge of MSOffice (Word, Excel, PowerPoint and Outlook).
  12. Knowledge of Magento and/or D365, an asset.

OUR PROMISE OF DELIGHT

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

In return for your commitment to excellence, we offer:
  1. Competitive earnings.
  2. Social benefits.
  3. Wellness program.
  4. Award and recognition programs.
  5. Innovative and unique training programs.
  6. Employee discounts.

Come join us at Birks, and let your true self shine

Are you the gem we are looking for? #J-18808-Ljbffr