Performance Support Engineer

2 weeks ago


Ottawa ON, Canada ML6 Search + Talent Advisory Full time

Our client is a leading provider of high-tech products and services for some of the world’s most important industrial and research communities. In advancing this mission, we are supporting them in the hiring of an Customer Support Engineer - Plasma, who is experienced with troubleshooting and repair of Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join their Plasma team. The CSE will install, train and provide ongoing maintenance on complex systems throughout the territory. Installing, and ensuring the operation of assigned systems and options to factory performance specifications.
Performing training at installations.
Performing instrument verification in accordance with departmental policies and procedures.
Managing time, expense and inventory budgets accordingly.
Understanding and control available resources to achieve customer satisfaction (such as Product Managers)
Promoting a positive image of our client in all communications, whether in person, by telephone or in writing.
Advising customers on the availability of our clients related product options, upgrades and support contracts.
Initiating Field Service Reports for each customer visit/repair in order to document instrumental and/or customer problems and the resolution of those problems.
Providing reports which include information, suggestions, recommendations and/or modifications to instrumentation, policies, manuals or concepts.
Working closely with local sales representatives and agents to promote future sales, while understanding and maintaining customer satisfaction.

Experience with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs.
The ability to work on a flexible work pattern which will involve occasional travel and/or working outside normal working hours when necessary.
Knowledge of MS Office / Windows systems,
A sound background in ERP systems and CRM usage.
Ability and willingness to travel overnight up to 70% of the time. 80% of work-related travel will be domestic, 20% international.
A valid passport.



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