Customer Support Specialist

4 weeks ago

Québec, Quebec, Canada Point of Rental Software Full time

Customer Support Specialist: English/French

At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We're an international company, with offices in the United States, the United Kingdom, and Australia, but we're run like a family business – the meetings are few, and the bonding opportunities are genuine. And though we're in an industry based on the concept of taking items only as long as you need them before returning them, we're fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We'll make your best better.

We are searching for an outgoing, energetic, and motivated customer support professional to join our growing team As a Customer Support Specialist, you will be supporting small to medium sized entrepreneurs using Point of Rental software. The primary role of the CSS is to deliver an awesome experience to our customers. The qualified specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers.

Applicants must be fluent in English and French to be considered for this position

Duties & Responsibilities

● Act as first point of contact for POR customers (Phone, email, chat)

● Respond to customer requests for assistance

● Use knowledge and skills to address customer's needs and resolve basic problems within existing specifications and defined standards

● Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments

● Provide timely follow-up to customers and an exceptional support experience

● Provide thorough and complete case notes and documentation of customer issues

● Prioritize incoming issues and route to the appropriate resources for resolution

Qualifications & Skills

● Excellent customer service attitude

● Team player

● Demonstrated verbal and written communication skills

● Time Management and problem-solving skills

● Attention to detail and ability to collect and document detailed information regarding customer issues

● Ability to listen intently and understand underlying concerns

● Ability to empathize and relate to customers

● Ability to navigate any question or issue and direct customer to the right person or team to assist

● Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ)

● Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)

● Project Management, technical aptitude, and analytical skills a plus

● Rental Industry or RMS experience preferred

Job Type : Full-Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision) + 120 Hours PTO + 100% 401(k) Matching (up to 4%). Daytime Hours, M-F. Open to On-Site, Hybrid or 100% Remote.

The base pay range for this position is $50,000 to $60,000 USD per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors.

POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact HR.

  • Aerospace Support Specialist

    20 hours ago

    Québec, Quebec, Canada Capgemini Full time

    Job DescriptionWe are seeking an experienced Aerospace Support Specialist to join our team in Mirabel. As a Design Engineer specialist for In-service support, you will be part of a specialized group within the engineering team.You will be responsible for assessing structural damage to aircraft, responding to AOG situations and customer engineering requests,...

  • IT Technical Support Specialist

    5 days ago

    Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full time

    Job OverviewLeddarTech, a leading provider of automotive software for low-level sensor fusion and perception, is seeking an IT Helpdesk Specialist to join our team. This critical role is responsible for offering technical support and ensuring the smooth functioning of all company systems.Salary InformationThe salary range for this position will be determined...

  • Technical Field Support Specialist

    3 days ago

    Québec, Quebec, Canada STERIS Full time

    **Key Responsibilities**The Technical Field Support Specialist role involves traveling to customer locations to provide technical support and repair services. This is a fantastic opportunity to leverage your mechanical skills and knowledge to deliver exceptional customer experiences.Your primary responsibilities will include:Traveling to customer sites to...

  • Technical Support Specialist

    1 week ago

    Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full time

    About the RoleThe IT Helpdesk Specialist is a critical position that plays a vital role in ensuring the smooth functioning of all company systems. This role encompasses both reactive support, such as addressing user queries and issues, and proactive maintenance, such as updating systems and preventing disruptions.Key ResponsibilitiesHelpdesk SupportServe as...

  • French Bilingual Customer Account Specialist II, Customer Assistance

    2 weeks ago

    Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    French Bilingual Customer Account Specialist II, Customer AssistanceFrench Bilingual Customer Account Specialist II, Customer AssistanceWork Location: Brossard, Quebec, CanadaHours: 37.5Line of Business: Personal & Commercial BankingPay Details: $47,200 - $66,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues....

  • Executive Support Specialist

    4 days ago

    Québec, Quebec, Canada ROME GROUP Full time

    About the JobThe ROME GROUP is seeking an exceptional Executive Support Specialist to join our team. In this critical role, you will provide high-level administrative support to the CEO and senior leadership team, driving business outcomes and contributing to the company's success.Key Responsibilities- Provide research, analysis, and recommendations to...

  • Curatorial Support Specialist

    6 days ago

    Québec, Quebec, Canada ROME GROUP Full time

    The ROME GROUP invites applications for a Curatorial Support Specialist to join our team. This role involves providing administrative support to the Curatorial department, including assisting with exhibition development, research, and daily administrative tasks.ResponsibilitiesSupport the Curatorial department with exhibition development, research, and...

  • Customer Service Specialist

    6 days ago

    Québec, Quebec, Canada National Bank Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we encourage you to apply for our Customer Service Specialist - Wealth Advisory role at National Bank.About the Role:In this key position, you will play a critical role in ensuring effective communication between...

  • Aerospace Engineer

    6 days ago

    Québec, Quebec, Canada Capgemini Full time

    Job Title: Design EngineerA key role within the engineering team at Capgemini is available for a skilled Design Engineer to join our specialized group in Mirabel. This position involves supporting commercial aircraft programs in the capacity of an In-Service Support specialist.Main Responsibilities:- Assess structural damage to aircraft- Respond to aircraft...

  • Administrative Support Specialist

    3 days ago

    Québec, Quebec, Canada Groupe Desgagnés Full time

    Groupe Desgagnés is a leading company in the marine industry, seeking an experienced Administrative Support Specialist to join our team. As a key member of our organization, you will provide high-level administrative support to our President, ensuring seamless coordination and execution of strategic initiatives.This role requires exceptional organizational...

  • Customer Service Technician

    16 hours ago

    Québec, Quebec, Canada EightSix Network Full time

    Job Description Hello I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speak your language and work in your world.Hello ...

  • Support Systems Administrator

    5 days ago

    Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full time

    Job Title: IT Helpdesk SpecialistReports to: IT ManagerLocation: Montreal, QuebecJob Type: Full-timeAbout UsLeddarTech is a dynamic and innovative company that is shaping the future of automotive technology. We are committed to delivering high-quality solutions that meet the needs of our customers.Job DescriptionThe IT Helpdesk Specialist will play a...

  • Customer Support Engineer

    3 days ago

    Québec, Quebec, Canada STERIS Full time

    **Our Mission**At STERIS, our mission is to deliver exceptional customer service and support. We strive to build long-lasting relationships with our customers and provide them with the best possible experience.**Job Role**This role will serve as a critical component of our customer support team, providing expert advice and guidance on our medical devices and...

  • Design Engineer

    12 hours ago

    Québec, Quebec, Canada Capgemini Full time

    Job SummaryWe are seeking a highly skilled Design Engineer - In-Service Support to join our team in Mirabel. As a member of a specialized group within the engineering team, you will be responsible for supporting a commercial aircraft program in the capacity of Design Engineer specialist for In-service support.Key Duties:Supporting a commercial aircraft...

  • Customer Experience

    16 hours ago

    Québec, Quebec, Canada Linen Chest Full time

    Company Description Customer Experience & Support Specialist We are seeking a dynamic and customer-focused professional to join our Shop at Home (custom window covering) department. This hybrid role involves supporting clients through the pre-sales process by prequalifying leads and answering inquiries, as well as providing after-sales support to...

  • Customer Support Advisor

    16 hours ago

    Québec, Quebec, Canada Logibec Full time

    Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge? For almost 40 years, Logibec has been innovating and developing targeted software solutions in close collaboration with healthcare institutions, enabling their partners to meet...

  • Customer Experience Expert

    3 days ago

    Québec, Quebec, Canada STERIS Full time

    About the Position:* As a Medical Equipment Specialist, you will be responsible for providing expert advice to STERIS Customers on maintenance and procurement of medical devices and consumable products.* In this role, you will work closely with customers to identify their needs and provide solutions that meet their requirements.* Key responsibilities...

  • Multilingual Customer Support Representative

    20 hours ago

    Québec, Quebec, Canada Williams-Sonoma, Inc. Full time

    Job DescriptionWe are seeking a highly skilled Multilingual Customer Support Representative to join our team at Williams-Sonoma, Inc. As a key member of our customer service team, you will play a vital role in delivering exceptional support to our customers through various channels.

  • Customer Success Specialist

    3 days ago

    Québec, Quebec, Canada STERIS Full time

    Job DescriptionWe are seeking a highly skilled Client Services Account Manager to join our team. As a Client Services Account Manager, you will be responsible for providing exceptional customer support and ensuring that our software meets the needs of our customers.Your Key ResponsibilitiesLead current customers in identifying additional solutions to help...

  • Customer Success Specialist

    5 days ago

    Québec, Quebec, Canada Servicenow Full time

    Job Summary">We're looking for highly skilled professionals to join our Support Account Management (SAM) Services team. As a SAM, you'll play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.">You'll be responsible for driving cross-functional teams to ensure customer issues are clearly identified...