Housekeeping Director
5 months ago
This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a 5,100-acre, mission-based, family and group conference and retreat center serving more than 75,000 guests annually. The Housekeeping Director will be responsible for organization, day-to-day operations, and implementation all of the housekeeping department for Snow Mountain Ranch. The Housekeeping Director will work closely with related departments to ensure maximum guest satisfaction as well as be responsible for operational efficiencies and product standards.
OUR MISSION AND CULTURE:We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.
ESSENTIAL FUNCTIONS:- Lead, direct, and administer all housekeeping operations, this includes management via electronic systems, budgeting, forecasting, inventory control, general department management, and implementation of policies and procedures.
- Recruit, hire, supervise, motivate, and evaluate the Housekeeping team of approximately 50 year-round and seasonal staff members. Project staffing needs ahead of time and communicate when help is needed.
- Strong organizational and communication skills to plan and prioritize daily, weekly and seasonal workloads. Ability and skill to utilize the YMCA’s property management system in daily planning.
- Ability to communicate with other departments that may be affected by challenges in housekeeping or facilities maintenance.
- Monitoring employee attendance and productivity, and addressing any issues that arise.
- Responsible for directing and streamlining the entirety of housekeeping operations to ensure the overall cleanliness of Snow Mountain Ranch.
- Maintain and ensure the cleanliness of guest cabins, hotel rooms, public spaces including lobbies, hallways and entrances to lodges, bathrooms, and offices in compliance with YMCA policy and all local, state, and federal standards.
- Conduct product quality and routine grounds inspections in accordance with policy to uphold outstanding guest service and brand representation.
- Oversee safe operation of commercial laundry, ensuring availability and cleanliness of all linens, towels and blankets needed on a day-to-day basis.
- Oversee and ensure proper and adequate purchasing, transport, handling, labeling, storing, and use of all chemicals and hazardous supplies in accordance with state and federal law.
- Routinely participate in management meetings for innovation and improvement.
- Resolve customer concerns and challenges as they pertain to housekeeping.
- Ability to adhere to an approved budget and to propose and develop future budgets for operations and capital projects.
- Be an active and supportive member of the Snow Mountain Ranch management team
- Able to read, write, and verbally communicate fluently in English.
- Demonstrated managerial skills with at least five years’ experience with housekeeping & laundry functions at a large hotel or resort.
- Ability to collect, organize, and deliver Lost & Found to the Programs Department on a daily basis for guest satisfaction.
- Willingness to work evenings, weekends and holidays as needed.
- Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
- Bi-lingual in Spanish a plus.
- Possess stamina to work in the work environment described herein.
- Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
- Uphold the YMCA of the Rockies Mission, policies, and programs.
- Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
- Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
- Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
- Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
- Commitment to diversity, equity, inclusion and antiracism is required.
- Must meet acceptable criminal background check standards.
- All other duties as assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to lift up to 50 pounds to a height of 4 feet
- Must be able to work inside and outside in all weather conditions
- Must be able to climb stairs, kneel, stoop and bend
- Must be able to stand for periods in excess of two hours
- Must be able to function in loud and hectic environments
- Must be comfortable working with hazardous materials and chemicals
- Health, dental, and life insurance
- Generous PTO/Vacation
- Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)
- Employer owned rental housing may be available nearby - Contact Human Resources for more information
- YMCA of the Rockies membership
- Discounted childcare, summer day camp, and summer overnight camp
- Discounted nights at YMCA of the Rockies lodges for friends & family
- Ski and golf passes to nearby resorts & courses
- Free or discounted gear rentals for outdoor adventures
- View all YMCA of the Rockies employee perks by visitinghere
