Field Support Specialist

4 weeks ago

Port Moody, Canada Komatsu America Corp. Full time

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Field Support Specialist

Date:  Apr 29, 2024

Location: 

Port Moody, British Columbia, CA, V3H 0H6

Onsite or Remote:  Hybrid Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

Job Purpose

Our Field Support Specialists review customer product status and usage, establish improvement opportunities, and help our customers utilize our technology optimally; ensuring that the highest quality and value is being delivered. Field Support Specialists contribute data-driven insight to projects, reviewing mining processes, SOP’s and their integration with our suite of products. Our Field Support Specialists also provide consulting services and valuable insight to our customers, ensuring processes and procedures support, and align with their Mine Plan. Working with our Performance Assurance Leads, our Field Support Specialist will work collaboratively in executing each of these PA (Performance Assurance) engagements.
 
This position forms part of a dedicated professional team focusing on maximizing the value in use provided by our industry leading products and solutions to our customers' operations. This initiative is based on the Japanese concept, GEMBA. 

If you consider yourself someone who can apply technical know-how to create practical solutions in a dynamic and team-oriented environment, this is a great opportunity to work side by side with some of the biggest innovators in the Mining technology industry.

Travel Requirements

Up to 25% - 30%

Job Duties and Responsibilities

• Assessing mine site operations and overall performance using data analysis; including fleet utilization, fleet productivity, cycle effectiveness, loading process, etc...
• Identifying and documenting opportunities for improvement and making recommendations for key stake holders.
• Generating, implementing and presenting Performance Assurance and Mine Planning performance indicators according to the scope of work.
• Ensuring proper development of the Performance Assurance process in Canada and globally.
• Support client training, assisted operations, continuous improvement projects, and advise on system usage and navigation.
• Facilitating workshops, training, and coaching initiatives to ensure proper product awareness, ability and education for Modular clients.
• Creating client specific reports and action item lists
• Technical troubleshooting with assistance from Modular’s technical support staff.
• Preparing detailed road maps, allowing for clear follow up on activities and client initiatives through to completion.
• Creating, implementing and monitoring satisfaction programs to ensure that our clients success is held in the highest regard.
• Establishing and developing successful partnerships with client users and stakeholders.

Required Skills

• Bachelor’s degree in Mining Engineering, or related field, or 3+ years mine site work experience.
• Demonstrated ability to swiftly identify opportunities and solutions.
• Experience in mining and/or knowledge of the related terms, processes, technology applications and solutions.
• Working knowledge of data analysis methods and tools. 
• Excellent presentation, written and oral communication skills.

Desired Skills

• Process improvement training/qualifications such as Six-Sigma.
• Experience with Modular or related Fleet Management or Machine Guidance products.
• Team oriented, flexible with job requests, and a self-starter in the work environment. 

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