Connections Advisor

3 weeks ago

Newmarket, Canada Watercare Services Limited Full time

Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy

Watercare, the largest water and wastewater utility in New Zealand, delivers more than 400 million litres of water to Auckland every day. Now is an exciting time to join Watercare, we're planning to spend $18.5 billion over the next 20 years to ensure we can continue to support our growing city in a climate-resilient way. That's an investment of $2.5 million every day.

It doesn't just stop there; we ensure that sustainability lies at the heart of everything that we do to help protect our water resources for future generations. This means we are continuously focused on how we can reduce our carbon footprint with initiatives like solar panels, electric cars, revegetation programmes and much, much more. We are truly committed to making a positive difference.

We have a fantastic role in our Developer Services Team

We are looking for an enthusiastic and professional advisor where you will use your exceptional customer focus and ability to learn multiple applications to become the central point of contact for customers. You will be processing new applications and liaising with stakeholders throughout the application process.

This role is critical in ensuring our customers connections to our networks are processed in a timely and accurate manner, and that we are providing the best in customer focus and service.

Located at our Newmarket office and reporting to the Team Leader Administration, you will have to be customer focused, coupled with timely and accurate data entry. Your responsibilities will include:

  • Responding to customer phone calls and inquiries
  • Recording application data, adding new customer and connection details into Watercare's (Infor) IPS system
  • Communicating with customers to collect additional information and update them on their application's status
  • Maintaining quality checks with the output of customer invoices
  • Managing customer experience for the online Developers portal.

To be successful in this role, you will have a proven background in a customer service role, where you enjoy ensuring that the customer has the best possible outcome. Your skills will include:

  • Exceptional verbal and written communication skills, particularly over the phone
  • Proficiency in customer service and data entry
  • The capability to handle multiple tasks simultaneously
  • Prior familiarity with Infor /Salesforce systems and/or Project Wise would be advantageous but not essential
  • Experience in the utilities sector would be beneficial, although not a prerequisite.

We offer a competitive salary and staff benefits package including:

  • Training and development opportunities
  • Life and income protection insurance plans
  • Employee discounts at a range of large retailers
  • Modern offices in the heart of Newmarket with easy access to public transport
  • Generous parental leave
  • Discounted Wilson parking
  • On site free gym.

Me pēhea te tono mai | How to Apply

Come and join our team If you are looking for an exciting career opportunity with a fantastic team then please apply online today - www.careers.watercare.co.nz.

Reference # 33736

Posted on 23 May 2024

Closes on 07 Jun 2024 12:00

Location(s) Newmarket

Expertise Administration & Office Support, Call Centre & Customer Service

#J-18808-Ljbffr

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