Bilingual Customer Service Representative

7 days ago

Ottawa, Canada CCLS (Canada Cartage Logistics Solutions) Full time
CCLS (Canada Cartage Logistics Solutions)CCLS (Canada Cartage Logistics Solutions)

Part Time / Full Time

Aniconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment and distribution and home delivery. With a national network of terminals, cross-docks and distribution centres, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The CSR would be the first point of contact for our customers. our responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise during the shipping process. Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients.

Location: 1100 Polytek St, Gloucester

Schedule: Tuesday-Sat 8:30-5:00

What you’ll do

  • Customer service, inbound and outbound, emails and phone calls
  • Enter data into computerized databases and spreadsheets accurately and efficiently
  • Support customer enquiries, confirming delivery dates and times and providing updates throughout the day
  • Responding to customer escalations in a professional and courteous manner
  • First point of contact with drivers while enroute
  • Assist with dispatch and routing when required
  • Assist with receiving merchandise into the computer system
  • Schedule deliveries via phone calls and email to customers in Ontario and Quebec
  • Ensure inventory has upcoming delivery dates

What you’ll bring

  • Strong computer and typing skills
  • Fluent in English and French
  • Quick to learn software programs
  • Proficient in outlook and strong communication by email skills and etiquette
  • Ability to multitask and prioritize
  • Ability to work independently, self-motivated
  • Able to work in a fast-paced environment
  • Detail orientated, responsible and accountable
  • Ability to maintain goal orientated focus in a busy work area
  • Strong geographical knowledge
  • Knowledge of the transportation industry
  • Must have a valid drivers’ license and own vehicle

Why people love working for Canada Cartage

  • Cohesive team and a positive, hard-working atmosphere.
  • Meaningful opportunities for career growth.
  • Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
  • Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.
  • Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
  • We give back to the communities in which we operate by volunteering and donating to local charities.
  • We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer

  • Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
  • Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
  • We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

Come work with an industry leader

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

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About CCLS (Canada Cartage Logistics Solutions)

CCLS (Canada Cartage Logistics Solutions) in Ottawa, ON

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