Current jobs related to Contact Center Configurator/Developer - Montréal QC - LGS, une Société IBM an IBM Company

  • Contact Center Configurator/Developer

    5 months ago

    Montréal, QC, Canada LGS, une Société IBM an IBM Company Full time

    At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You will...

  • Contact Center Configurator/Developer

    5 months ago

    Montréal, QC, Canada LGS, une Société IBM an IBM Company Full time

    At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds. As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You...

  • Configurator Contact Center

    2 months ago

    Montréal, QC, Canada LGS, une Société IBM an IBM Company Full time

    At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds. As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You...

  • Configurator Contact Center

    3 months ago

    Montréal, QC, Canada LGS, une Société IBM an IBM Company Full time

    At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds. As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You...

  • Contact Center Configurator/Developer

    5 months ago

    Montréal, Canada LGS, une Société IBM an IBM Company Full time

    At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.As a team member, you will play a crucial role in driving major projects that propel our clients' businesses forward and improve people's lives. You will be...

  • Contact Center Configurator/Developer

    5 months ago

    Montréal, Canada LGS, une Société IBM an IBM Company Full time

    At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You will...

  • Contact Center Configurator/Developer

    5 months ago

    Montréal, Canada LGS, une Société IBM an IBM Company Full time

    At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.As a team member, you will play a crucial role in driving major projects that propel our clients' businesses forward and improve people's lives. You will be...

  • Contact Center Configurator/Developer

    5 months ago

    Montréal, Canada LGS, une Société IBM an IBM Company Full time

    At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You will...

  • Contact Center Configurator/Developer

    5 months ago

    Montréal, Canada LGS, une Société IBM an IBM Company Full time

    At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.As a team member, you will play a crucial role in driving major projects that propel our clients' businesses forward and improve people's lives. You will be...

  • Manager Performance Development

    1 week ago

    montréal (dorval), Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Performance Development is responsible for fostering a culture of continuous learning and growth...

  • Manager Performance Development

    1 week ago

    montréal (dorval), Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Performance Development is responsible for fostering a culture of continuous learning and growth...

  • Manager Performance Development

    1 week ago

    montréal (dorval), Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Performance Development is responsible for fostering a culture of continuous learning and growth...

  • Contact Center Optimization Analyst

    4 months ago

    Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Gestionnaire de Centre de Contact

    5 months ago

    Montréal, Canada Tesla Full time

    Tesla participates in the E-Verify Program What to Expect - Le gestionnaire de centre de contact est responsable de la génération de revenus, des résultats et de l'expérience client à travers ses centres d'appels en Amérique du Nord. Le gestionnaire de centre de contact recrutera, formera et développera des équipes efficaces, façonnera et...

  • Data Center Technician

    4 weeks ago

    Montréal, QC, Canada Amuri Full time

    **Overview** **Duties**: - Install, configure, and maintain data center hardware and software systems - Monitor data center performance and ensure optimal operation - Troubleshoot hardware, software, and network issues - Perform regular system backups and ensure data security - Collaborate with IT support teams to resolve technical issues - Provide...

  • Configurator

    4 months ago

    Montréal, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Infrastructure Configuration and Vulnerability

    5 months ago

    Montréal, Canada Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and...

  • Opentext Exstream Configurator

    3 weeks ago

    Montréal, QC, Canada National Bank of Canada Full time

    A career as an OpenText Exstream Configurator at National Bank means taking on the role of a configurator for content management solutions, utilizing your knowledge of the latest OpenText Exstream versions (16 and 23) and contributing to the upcoming Cloud migration. This job allows you to have a direct impact on optimizing and implementing document...

  • Customer Service Representative, Isi Contact Center

    2 months ago

    Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Center Agent

    4 months ago

    Montréal, Canada iSaute Full time

    Must live in Montreal region; Training done in-person. - Must be fluent in French and English. iSaute® is an indoor adventure park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, virtual reality games, and more - all under one roof. **Skills and Experience**: - Fluently bilingual in French and...

Contact Center Configurator/Developer

5 months ago

Montréal QC, Canada LGS, une Société IBM an IBM Company Full time

At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You will be at the heart of collaborative large-scale digital transformation projects in both the public and private sectors.The IBM Client Innovation Centre Quebec (CIC), at LGS, employs professionals who collaborate on projects within technology practices, offering local and remote services. Our employees, regardless of their level of experience, are paired with a coach to support their professional growth. As part of IBM’s global network, we have offices in Montreal, Gatineau, Rimouski, and Quebec City.The benefits of joining our team:• Learn every day: access IBM's intellectual capital and trainings on a diverse range of cutting-edge technologies.• For your well-being: a group insurance bundle including telemedicine, a retirement savings plan with employer’s contribution, access to IBM shares at discounted rates, and a wellness package• To enjoy quality time: annual vacations, additional company days off and special life events leaves• To have fun with your colleagues: an active community and a social committee with regular activities to keep us all connectedWhat you'll do• Translate clients’ needs into specific application designs for contact center solutions.• Help clients design, develop, and implement contact center applications based on their specifications and business requirements.• Develop custom solutions that integrate and extend aspects of these solutions with artificial intelligence and process automation capabilities.• Apply standard processes, and techniques to design, develop, test, implement and support new and existing CCaaS solutions.• Conduct code reviews, perform unit testing, and ensure adherence to coding standards and best practices to deliver high-quality software solutions.• Troubleshoot and resolve technical issues, perform root cause analysis, and implement corrective actions to ensure system stability and performance.• Stay updated on industry trends, emerging technologies, and best practices in cloud contact center space, and actively contribute to continuous improvement initiatives.What It takes to succeed• 1 to 4 years of relevant experience• Knowledge of programming language: Python, JavaScript, Java, C#• Understanding of the application development lifecycle (Waterfall, Agile Scrum)• Experience of custom CTI integrations on back-end systems such as CRM solutions• Understanding of contact center fundamentals such as provisioning system, agent group creation, virtual queues, etc. are an asset.• Contact center experience with Genesys Cloud, Nice, Amazon Connect, Five9 are an asset.• Good knowledge of integration with CRM, WFM/WFO and call recording solutions, e.g. Salesforce, Aspect and Verint, an asset.• Eager and willing to learn new CCaaS technologies.How you stand out:• Demonstrated leadership in supporting business and IT operations.• Curiosity to learn and build your Contact Center expertise.• Excellent interpersonal and results-oriented communication skills• Bilingualism in French and English, both written and spoken, as you will be collaborating with practitioners across Canada.• Hold a technical DEC, bachelor’s degree in software development or in Business Administration with option in programming.#LI-VV1 #IBMJOBS #CICJOBSBe yourself at LGSLGS is committed to considering all qualified applicants without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status or other characteristics.If you are not a Canadian permanent resident or citizen, please consult with your talent acquisition consultant as this role may require the use of technologies that are regulated by export sanctions.