Field Service Technician

4 weeks ago

Brampton, Canada Weinig HOLZ-HER Canada Inc. Full time

Job Summary

The Field Service Technician is responsible for service, installation, and support of Weinig/Holzher equipment for the furniture, cabinet, millwork, molding, lumber and other related industries.

Primary Areas of Responsibilities

Responds to customers in a pleasant, professional, and timely manner

Maintains / develops rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements

Diagnose errors or technical problems and determine proper corrective actions

Document service and installation actions by completing work orders, parts forms, and inspection reports. Ensure these reports are returned promptly for processing

Instruct and provide training to customers and colleagues on proper use regarding applications, operation and maintenance, hardware failures, software and programming

Assist customers to achieve optimum efficiency and machine reliability

Updates job knowledge by participating in educational opportunities; reading professional industry publications

Increase the value of the service call by seeking to apply additional service or parts where possible

Development of Weinig Holzher Canada’s service business

Other duties as assigned

Education, Experience, Skill and Requirements

Mechanical, electrical/electronics skills with industrial/capital equipment

Experience with computers, pneumatic and hydraulics

Drive systems, PLC, programming logic

Experience in the woodworking industry a plus

Class 5 Driver’s License with a clean driver abstract

Provide a reliable vehicle for business use appropriate of a service technician

Ability to adapt to changing priorities and processes, work effectively under pressure

Proficient with computers (Microsoft Office and Windows, CAD/CAM software)

Ability to take direction and offer positive feedback

Standard hand tools required

Lift and carry weights of 50 pounds or more

Ability to work on all components of equipment, above, below or around

Ability to work independently and make decisions combined with the ability to work as part of a team and share information

Excellent customer service skills

Strong time management and organization skills with a keen attention to detail

Valid Passport for out of country travel

Current immunizations and vaccinations for domestic and international travel

Working Conditions

Possibility of exposure to flammable substances, Dust particulate, load noise

Work “on call” or outside of regular hours if required

Long periods of, sitting, standing, crouching, lifting and bending

Travel on short notice and for extended periods may be required

Health and Safety

Safety is critical in all Weinig Holzher Canada Operations and this position plays a key role in ensuring the safety of Weinig Holzher Canada staff, customers, the public and the environment by being a leader in safety behaviour and communication. Employees are expected to:

Complete safety training as required

Complete code of conduct training

Have a knowledge of and apply safe working practices and procedures

Act in accordance with Health and Safety Legislation and Practices

Act in accordance with company safety policies and practices

Wear PPE as required

This position is Safety Sensitive and requires compliance with Weinig Holzher Canada’s Drug and Alcohol Policy.

Disclaimer - Job descriptions are not intended as, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are intended to be accurate reflections of the principle job duties and responsibilities and are guidelines subject to change.

Mechanical, electrical/electronics skills with industrial/capital equipment

Experience with computers, pneumatic and hydraulics

Drive systems, PLC, programming logic

Experience in the woodworking industry a plus

Class 5 Driver’s License with a clean driver abstract

Provide a reliable vehicle for business use appropriate of a service technician

Ability to adapt to changing priorities and processes, work effectively under pressure

Proficient with computers (Microsoft Office and Windows, CAD/CAM software)

Ability to take direction and offer positive feedback

Standard hand tools required

Lift and carry weights of 50 pounds or more

Ability to work on all components of equipment, above, below or around

Ability to work independently and make decisions combined with the ability to work as part of a team and share information

Excellent customer service skills

Strong time management and organization skills with a keen attention to detail

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