Coordinator, Group Travel Operations

2 weeks ago

Toronto, Canada Jonview Full time

Coordinator, Group Travel Operations
Bilingual - English and French
Full Time
Remote work available (if located outside of GTA or Montreal)
Hybrid work available (1-day in the office if located in GTA or Montreal)

VALUES:

WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.

DESCRIPTION
The position consists of carrying out the various operations necessary to ensure the smooth running of our groups. Responsible for requesting reservations and confirming the various services for the groups. The candidate will be required to work one or two weekends during the summer to assist the tour guides on the road.

RESPONSIBILITIES
Activation of groups in the CCRS system (final revision of programs with quotations)
Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
Management of passenger lists (names, modifications, etc.).
Management of deposits with different suppliers.
Sending passenger lists to different suppliers.
Communicate with our customers in Europe, by phone and email, to follow up on files when necessary.
Take calls from guides during problems on the road and follow up on problem resolution.
Invoicing of files.
Reading customer reviews.
Respond to customer disputes after their return to Europe.
Dispatch of faxes, emails, and mail according to the established schedule

POSITION REQUIREMENTS
Effective oral and written communication in French and English is a must
Post-Secondary School Education
3 years of Tourism experience
Ability to work under pressure and multi-task
Strong attention to detail and autonomy
Dedicated to a high level of customer service
Able to plan, organize and set priorities and manage processes

Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.

Only successful candidates will be contacted.

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