Billing Specialist

4 weeks ago


Old Toronto, Canada Tundra Technical Solutions Inc. Full time
About The Position

SearchKings is hiring a full-time Billing Specialist. We are looking for an outgoing, motivated person who can assist with the billing of new and existing customers. Must be able to speak confidently on the phone with customers and troubleshoot when necessary. Our environment tends to be very fast-paced and requires the ability to multitask efficiently.

What You Will Be Doing

  • Create and update customer profiles in our internal management system
  • Set up/process credit cards using our online billing/invoice platform
  • Manage/follow up on delinquent invoices
  • Explain credit card charges so our customers understand the appropriate services and the related fees
  • Answer the phones and respond to customers’ needs or transfer communication to the appropriate party
  • Respond to client inquiries and resolve any client invoicing related issues
  • Communicate with other billing team members and the operations team to verify and resolve any invoicing related issues
  • Following up with Sales, Operations and other departments for all necessary information required for data entry and invoicing clarifications requested by the customer
  • Proactively recommend changes in billing and collections processes and procedures to make them more efficient and effective.

Applicant Requirements

  • High school diploma/GED required (College degree preferred).
  • Excellent written and oral communication skills
  • An efficient multi-tasker who thrives in a fast-paced environment.
  • Highly organized and strong time management skills
  • Ability to work independently & under pressure
  • Self-motivated with the ability to prioritize tasks
  • Exceptional attention to detail
  • Minimum of 1 year experience in a similar role

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