Product Information Analyst

3 weeks ago

Mississauga, Canada Altis Technology Full time

Job Description
The Analyst, Product Information is a subject matter expert on our client's Product Information Management System (PIM). The candidate is responsible for oversight of the Next Gen PIM implementation.

The Analyst will be responsible for Level 1 user support of PIM system application. They will guide the users on best practices for item setup. The role is responsible for ensuring back-end product data for the client's e-commerce product catalogue is configured correctly to achieve business users’ desired front-end treatment.

The Analyst will liaise to provide additional 1:1 or group training where needed for system users to perform necessary activities. They will perform initial troubleshooting steps to resolve common issues such as determining if an item has reached all necessary data inputs to be visible on walmart.ca. Compiling metrics to track progress against ticket completion and also determining common patterns and coming up with action plans that may address common user pain points.

What You'll Do:
• Subject Matter expert in PIM system – deep understanding of the implementation of the platform and its applicability to business outcomes.
• Conduct Internal Associate training as required and will support technical questions from all PIM stakeholders
• Provide Level 1 Support for the application and perform troubleshooting steps to replicate the issues user faces and determine root cause
• Provide UAT support, guidance and feedback to ensure all system enhancements adhere to business needs.

Minimum Qualifications:
• Experience with Microsoft Excel and Microsoft Office Products
• Interpersonal skills as training others in the system will be a key requirement
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately.

Preferred Qualifications:
• Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
• Experience with JIRA ticketing system an asset
• Experience with ServiceNow ticketing system an asset
• Ability to perform basic SQL queries is an asset

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