Supervisor, Manual Operations

Job Requisition Id: 181811   
Business Function: Plant Operations   
Primary City: Kamloops  
Other Location(s):  
Province: British Columbia  
Employment Type: Full-Time  
Employment Status: Permanent  
Language Requirement: English Essential  
Employee Class and Level: OP 01  
Working Hours: Mon-Wed14:00-22:00/Thu15:00-23:00/ Fri 16:00-24:00
Number of Vacancies: 1   
Salary: Starting at $69,622.00
Job Closing Date : 07/02/2024

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Reporting to the Superintendent, manages the efficient manual processing of all classes of mail on assigned shift; supervises staff; performs various administrative tasks related to operation of the Section, and performs other related duties as assigned. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Below are the main job requirements and responsibilities for the Supervisor, Manual.

• Supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail. 

• Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.

• Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace.  Administers human resources processes such as staffing, performance management, disability management and attendance management.  Resolves staff issues, including disciplinary action if required.  Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.

• Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume. Requests additional equipment or services as required.

• Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency.  Implements changes and communicates with support groups as required.

• Conducts daily observations of employee productivity. Investigates abnormalities and works to improve performance and implement best practices in productivity. Analyzes daily productivity reports to determine problems and trends. Shares analysis and results with team.

• Maintains administrative records on volumes processed and employees’ time and leave in SAP.  Performs administrative tasks related to the operation of the shift. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.

• Promotes good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public.

Education

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Not Applicable

Assets

• Post-secondary degree/diploma

Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy. 

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours 

Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination– We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches.
Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.  
Ignite our pride– We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.

Our values 
Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
TRUST                  
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority. 
We do our best work when we trust each other. 
We value the trust Canadians have in us, and understand it is earned with every decision and interaction. 
RESPECT
I understand respect is the foundation of a successful workplace.              
We respect each other as colleagues and treat each other as we would like to be treated.               
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
DELIVER
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do