Technical Trainer

3 days ago

Mississauga ON, Canada Brandt Group of Companies Full time

Brandt is looking for a Technical Trainer to serve our Central/Eastern locations in Canada.

Duties and Responsibilities:

Major Responsibilities

  • Under the direction of the Training Centre Manager, assess the development needs of Brandt’s C&F service technicians.
  • In collaboration with others, identify sources for, and as required help develop, suitable instructional and evaluation materials for Brandt’s C&F service technicians related to the repair, overhaul, diagnosis, maintenance and operation of heavy duty powered mobile equipment and associated attachments and technology.
  • Implement the C&F service technician development program including:
  • identifying employee development needs in all Brandt’s C&F (John Deere) dealerships.
  • locating and/or coordinating development of professional quality curriculum;
    and
  • in collaboration with others develop and implement the scheduling, coordination, and delivery of development training activities.
  • Monitor, report on, and drive achievement of original equipment manufacturer (OEM) training metrics (e.G. John Deere certifications, etc.).
  • Ensure employee development activities are aligned with continuous improvement in the areas of quality, LEAN, health and safety, and organizational performance by recording, monitoring, reporting, and integrating feedback and data.
  • Actively contribute to and collaborate on the development and implementation of the company’s overall technician development paths, plans and schedules.

Development Needs

  • Under the direction of the Training Centre Manager, work with Operations, and Brandt’s Warranty, and C&F corporate product group and their original equipment manufacturers (OEMs) to document the development priorities.
  • Document and validate program plans to address development priorities.
  • Identify resources for program plans.
  • Monitor resource allocations and plan progress.
  • As required, adjust plans based on needs.

Instruction Delivery and Instructional Materials

  • Deliver training as a Certified Dealer Instructor (CDI) or in-house subject matter expert.
  • Maintain CDI status for assigned product groups.
  • Ensure delivery and scheduling is efficient and maximizes instructor time.
  • Develop professional quality, instructionally sound educational curriculum that enables students to efficiently, effectively and safely operate, diagnose, assemble/disassemble, repair and/or evaluate the working condition of heavy duty mobile equipment and associated systems.
  • Identify sources for, and when directed to, help develop professional quality classroom, hands-on and online training courses and programs, and evaluation materials.
  • Utilize various corporate systems in the organization and development of materials (e.G. Brandtnet).
  • Ensure evaluations (tests, hands on demonstrations, etc.) are appropriate to measure trainee competence.
  • Maintain an up-to-date catalogue of program materials including course outlines and descriptions.
  • Use MS Office computer applications to manage course material (i.E. materials, procedures, manuals, handouts, charts, schematics and online presentations)

Program Implementation

  • Schedule training delivery in collaboration with the service managers, supervisors/foremen, the Training Centre Manager, Training Coordinators, Training Administrator, and others.
  • Communicate via Brandtnet or by other means (e.G. email) accurate and complete training schedules and course information.
  • Ensure delivery and scheduling is efficient and maximizes instructor time.
  • Ensure trainees complete any pre-requisite requirements by monitoring enrolments and completions.
  • Document and report trainee evaluation scores and attendance, and report on performance against metrics.
  • As required prepare and distribute Certificates of Completion to trainees, and arrange program completion recognition (e.G. graduations).
  • In collaboration with others coordinate the delivery of other required training to meet organizational needs.
  • Utilize various third-party systems (e.G. OEM learning management systems) in training program management and delivery

Continuous Improvement

  • Participate in ongoing audits of program effectiveness.
  • Ensure training materials and programs are relevant and current.
  • Ensure communications and presentations meet Brandt’s brand guidelines.
  • Meet other internal and external training standards for curriculum, reporting, etc.
  • Gather feedback from students and others to continuously improve program content and delivery (e.G. by ensuring feedback is documented, collected and integrated).
  • Attend internal and external (e.G. John Deere) training to maintain CDI status, and achieve certification in new product models, technology or other topics as required.

Other

  • Support operations efforts by analyzing and responding to organizational development needs.
  • Follow all company policies, procedures and directives, in particular those related to training such as pre-requisite completions, training durations, recording information, etc.
  • Perform any additional work requested/required to meet the needs of the organization.
  • Collaborate and liaise with outside agencies (e.G. OEMs, etc.) on behalf of Brandt.

Required Skills:

  • Certified as a Journeyman in the heavy duty equipment technician trade or equivalent designated trade, preferably as an Interprovincial (Red Seal) Journeyman.
  • Possesses a solid foundation of mechanical, analytical and technical, and instructional design and delivery knowledge and skills.
  • Strong interpersonal skills.
  • Solid project management skills.

Required Experience:

  • Able to work collaboratively with the corporate training team, warranty, operations staff, etc.
  • Communicate effectively and professionally, both in person and in writing.
  • Responsive to the instructional needs of Brandt Tractor’s branches and their personnel.
  • Demonstrates professionalism and recognizes the importance of the instructor’s role as leader in modeling health and safety, professional behavior and service excellence.
  • Able to be self-directed and organize work, set priorities, and achieve work related objectives and goals.
  • Show initiative in learning about Brandt Tractor’s products and equipment and be committed to continuous improvement.
  • Able to travel freely within North America.

To apply for this position please visit and enter the tracking code 10098-046 into the search field on the Job Opportunities page or click this link Brandt | Job Opportunities.

We would like to thank all candidates in advance for their interest in this position, however only those being considered will be contacted.

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