Functional Lead

4 weeks ago

Montreal, Canada United Nations Full time
Functional Lead - Service Management, Digital Transformation

Job Opening

Job Opening ID: 234455

Job Network : Information and Telecommunication Technology

Job Family : Information Management Systems and Technology

Category and Level : Professional and Higher Categories , P-2

Job Opening Job Opening ID: 234455 Job Network : Information and Telecommunication Technology Job Family : Information Management Systems and Technology Category and Level : Professional and Higher Categories , P-2
Duty Station : MONTREAL
Department/Office : International Civil Aviation Organization Date Posted : May 12, 2024
Deadline : Jun 12, 2024
Apply Now

The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security and environmental protection. To that effect, ICAO is a knowledge-based organization engaged in the development of intellectual property. The Information Technology & Services (ICT) Section, under the management of the Chief, ICT (C/ICT), reports to the CIO-DD/IMS and is a service provider, which plans, acquires or develops and manages the Organization’s ICT landscape. ICAO is currently implementing several Digital Transformation signature projects. Digital Transformation encompasses all aspects of the Organization’s work, activities, and operations. Modernizing the Organization will facilitate its ability to leverage alternative opportunities while broadening its support to Member States at the same time. It will also enable the Organization to keep abreast of technological development, adopt emerging technologies and act as a catalyst for its stakeholder communities to understand and follow its path. Implementation of the Service Management Signature Project aims to deliver a modern “one stop shop” of services for ICAO users, partners and stakeholders, based on a ServiceNow cloud SaaS solution, by enhancing organizational Service Management capabilities across business units including ICT, HR, Finance and others. Reporting to the Service Management Project Manager, Digital Transformation, the incumbent will be working in a team environment with business and technical resources, as well as third party vendors on the Service Management project and possibly other Digital Transformation projects.

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