General Motors GM Service Technician

3 weeks ago


Penticton, Canada Star Employment] Full time
Job Description:Job Description We are seeking a highly skilled and experienced General Motors Service Technician to oversee our operations. The ideal candidate will have a strong background in automotive repair and mechanical knowledge, along with excellent leadership and customer service skills. In this role, you are also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager. Responsibilities:Primary Responsibilities:Correctly troubleshoot customer concerns using the latest administrative and technical tools providedEnsure that common courtesy is shown toward all customers you come into contact with While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged Keep up to date with all technical publications, Service Comm, and Asist terminal operationsMake every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first timeAddress all original customer concerns before moving onto additional salesInspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendationEnsure the customers vehicle is returned as clean, or cleaner than when it arrivedParticipate in any Factory, or in-house sponsored training programs offered to youComplete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copyPerform any other duties assigned by the Service Manager, ASM or Group LeaderAlways come to work on time, ready to work, and in a clean uniform Job Requirements: Ideal candidates will have:Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.Proven track record of achieving or over-achieving goalsOutstanding communication skillsProfessional appearance and work ethicGreat attitude with a high-energy personalitySuperior customer service skillsAbility to read and comprehend instructionsAbility to exercise good judgementValid State drivers license and good driving record Job ID: 4984965
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