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Commercial Relationship Manager

3 months ago

Moose Jaw, Canada Metro Bank Plc Full time

We have been awarded the “Most Loved Workplace” At Metro Bank, people come first – our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

  1. As a Commercial Relationship Manager within one of our regions at Metro Bank you will work closely with your portfolio of Commercial Customers, supporting them by providing value-added Relationship Management.
  2. Build and maintain a clear relationship strategy for your customers, professionals and other Key Business Introducers (KBIs), including new customer on-boarding, risk management and income growth.
  3. Support with timely completion of annual renewals and Credit Application.
  4. Ensure all credit, financial crime and operational risks are managed.
  5. Process all Covenants and Conditions Subsequent as they fall due and escalate appropriately with Credit as required.
  6. Gather information from customers; assessing, analysing and interpret financial information (e.g. financial statements, management accounts, profit and loss statements).
  7. Work closely with Regional Commercial team colleagues, in particular your local hub.
  8. Develop and maintain strong working relationships with internal departments such as Credit, Lending & Securities, Lending Operations, Financial Crime Risk & Controls and other Regional Teams.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

  1. Proven relationship management experience within a commercial or business bank environment, including good working knowledge of commercial banking products.
  2. Exceptional customer service skills, with a proven ability to generate new income lines, and deposit and lending opportunities.
  3. Knowledge of the commercial lending process, from start to completion with excellent credit, analytical and numerical skills (strong risk awareness across both operational and credit environment).
  4. Good analytical skills and an ability to review and analyse financial accounts and other relevant documentation.
  5. Proven ability to strengthen existing relationships and attract further deposits and switchers to grow business and portfolios.
  6. Communication, stakeholder and team-working skills are essential.
  7. A good understanding of Financial Crime, AML requirements and Treating Customers Fairly/conduct expectations.
  8. Experience providing KYC support to ensure delivery of an exceptional on-boarding/account opening experience.
  9. To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you…

  1. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
  2. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
  3. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

This role will join our CRM hub in our ‘North Region’ and we can consider applicants across all locations in this region. This includes (but is not limited to) Birmingham, Manchester, Liverpool, Leeds, Hull, Teesside, etc. For us it’s about the right candidate, so please do apply and we can discuss further with you.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck

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