Resource Manager

4 days ago

Old Toronto, Canada We Are Social Full time
Resource Manager (Operations)

We Are Social is on the lookout for a confident, enthusiastic, and passionate Operations & Resource Manager to join our team in Toronto. You'll have the opportunity to report directly to the Operations Manager and work closely with Client Engagement, Editorial, Creative, Strategy, Research & Insights, and Production leads.

As an Operations & Resource Manager, you will:

  1. Manage the agency's incoming projects and help select appropriate teams based on schedule, workload, experience level, and area of expertise.
  2. Play a role in Operations Duties across the agency and own the agency’s Awards process.
What does the role involve?

Liaising with Client Engagement and Production to manage incoming briefs, timelines, and assign resources for all projects, with guidance of department leads.

Organize regular status/check-ins with each account group to determine upcoming resourcing needs.

Communicating with the discipline leads to convey individual workloads.

Maintaining Freelancer database and ensuring freelance budget is managed, with oversight from Operations Manager, including sourcing, getting them set-up with all internal tools, on-boarding and invoicing. This will also include coordination with the wider WAS network for additional internal resource support and capacity.

Support with the enforcement of timesheets within the agency, including training new employees, assisting in supplying project job numbers (as required), and tracking of overdue/delinquent timesheets.

Oversee awards submissions by tracking all awards deadlines and working closely with leadership to make sure case studies and submissions are done on time.

Additional support: General office management, including supporting with packaging distribution when needed and minor organization of WAS storage.

What are we looking for?

3+ years experience working in a creative agency.

Highly adaptable with strong organizational skills, adept at problem-solving and rigorous attention to detail.

Multi-tasking & priority expert, as departments will rely on you for your oversight & intimate knowledge of all projects in the pipeline.

Flexibility & patience, yet firmness - there are many moving pieces to every project and many personalities are involved.

Our environment is fast-paced and deadline-driven so you need to know how to keep calm under pressure.

A curiosity for the brightest and best in social, and translating this into brilliant creative and editorial executions.

Obsessed with the internet, and can speak only in meme language if needed

Natural curiosity and understanding of consumer behaviors and mindset in social.

What’s in it for you:

We value the ‘whole you’

  • An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients.
  • Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions.
  • Generous Vacation starting at 3 weeks + 1 extra week over the holidays.
  • And more benefits listed...

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