Quality Control Specialist
3 weeks ago
Spécialiste du contrôle de la qualité
Nous sommes le groupe FlightHub, nous formons une équipe ambitieuse derrière les agences de voyages en ligne FlightHub et Justfly. Nos marques sont devenues deux des agences de voyages en ligne les plus importantes en Amérique du Nord. Nous servons maintenant plus de trois millions de clients par année, et générons au-delà de trois milliards de dollars de ventes, et, même si la pandémie nous a un peu ralenti, l'industrie des voyages recommence à montrer des signes de vie, et le moment est propice pour vous joindre à nous parce que nous en profitons pour revenir encore plus forts. Nous rêvons en grand, nous poursuivons nos objectifs avec passion, et nous avons confiance en notre habilité à les atteindre.
Nous recherchons un spécialiste du contrôle de la qualité pour rejoindre notre département Service à la clientèle et livraison. En collaboration avec notre responsable des performances opérationnelles, vous serez chargé de veiller à ce que nos produits et services répondent aux normes de qualité les plus strictes. Vous effectuerez des analyses de données, inspecterez et testerez nos produits tout en collaborant avec les autres départements pour améliorer la qualité et mettre en œuvre des procédures de contrôle efficaces. Votre rôle est impératif pour nos opérations et la satisfaction de nos clients
De nombreux parcours professionnels peuvent vous préparer à ce changement de vie, mais il est préférable que vous soyez hautement qualifié :
- Effectuer des inspections et des tests sur les matériaux et les produits afin de garantir le respect des normes de qualité ;
- Enquêter sur les problèmes de qualité et les réclamations des clients en utilisant l'analyse des données et en élaborant des solutions pour éviter qu'ils ne se reproduisent ;
- Utiliser l'analyse des données pour identifier les tendances et améliorer la qualité des produits/services ;
- Élaborer et appliquer des protocoles de contrôle de la qualité sur la base des résultats d'analyse ;
- Documenter tous les résultats des inspections et des tests pour l'assurance qualité ;
- Collaborer avec diverses équipes pour traiter et rectifier les problèmes de qualité ;
- Réaliser des audits internes afin de garantir le respect des normes et des réglementations en matière de qualité ;
- Communiquer efficacement les mesures de qualité et les améliorations aux parties prenantes ;
- Se tenir au courant des normes industrielles et intégrer les meilleures pratiques dans les processus de qualité ;
- Orienté vers les résultats, avec un engagement pour l'excellence du service dans un environnement en évolution rapide, avec d'excellentes compétences de communication en anglais et en français.
*Veuillez noter que ce poste est situé à Montréal, au Québec et sur place.
How did you hear about this job? / Comment avez-vous entendu parler de cet emploi ?
What are your salary expectations? / Quelles sont vos prétentions salariales ? *
Are you eligible to work in Canada? / Avez-vous le droit de travailler au Canada ? *
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