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Knowledge Specialist
7 days ago
As a Knowledge Specialist, you will collaborate with the Knowledge and Localization Team to provide multi-lingual content for our customers. Your main responsibilities will include creating how-to video tutorials in multiple languages, conducting quality-assurance reviews of our product translations, and acquiring multi-lingual product screenshots for our help documentation and release notes. Additionally, you will work with the team to address client needs for multi-lingual content. As a successful Knowledge Specialist, you will quickly learn and adapt to new tools, technologies, and processes with ease.
How Will I Make an Impact?
- Work with the Knowledge Team to develop how-to video tutorials.
- Partner with the Localization Team to ensure the quality of product translations.
- Collaborate with the Knowledge and Localization Team to produce and distribute multi-lingual content.
- Oversee and manage publishing queues to review and publish content created by D2L colleagues.
Must have:
- Proactive and independent work ethic in a demanding environment.
- Excellent problem-solving abilities.
- Fluency in at least one language other than English (preferably Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic).
- Capability to independently complete all deliverables related to customer and D2L needs in a timely and trackable manner.
- Experience with GitHub as a platform for version control.
- Experience with MadCap Flare as a content management system.
- Experience in technical writing, particularly for software and process documentation.
- Experience with Canvas in creating how-to video tutorials.
- Currently enrolled in a university or college program with a co-op option.
- Completion of courses in the areas of communication, technical writing, rhetoric, and/or courses with a strong persuasive writing component considered an asset.
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