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Director of Services
2 months ago
- Lead the planning, direction, and evaluation of YWCA’s client services, ensuring alignment with our mission and strategic goals.
- Champion the development and implementation of innovative, accessible, and evidence-based programs that respond to the evolving needs of our community.
- Collaborate with the Senior Management Team to evaluate and update policies, and to craft and execute our annual strategic plan, contributing to the broader vision of YWCA.
- Drive the development of a multi-year client services plan, anticipating future growth, re-alignment, and emerging needs within the community.
- Oversee the creation of operational plans for client service programs, ensuring they meet the highest standards of quality and effectiveness.
- Lead the development of new services and initiatives that address emerging community needs, particularly in areas related to trauma, mental health, and anti-oppression.
- Monitor program outcomes, evaluate performance, and drive continuous improvement based on research, feedback, and best practices.
- Ensure compliance with all relevant legislation, funder requirements, and best practice standards, keeping programs aligned with YWCA’s vision and mission.
- Develop and implement a robust training plan to ensure all team members are equipped with the skills and knowledge necessary to deliver high-quality services.
- Provide guidance, support, and mentorship to a dynamic team of supervisors, managers, and coordinators.
- Foster a collaborative and inclusive work environment that promotes professional growth, fairness, and respect.
- Lead recruitment efforts, performance evaluations, and staff development initiatives, ensuring that the team is motivated, skilled, and aligned with YWCA’s values.
- Develop and mentor staff, identifying and nurturing leadership potential to ensure succession planning within the Client Services team.
- Monitor adherence to Human Resources policies and the Collective Agreement.
- Ensure effective staff deployment and workload distribution, optimizing resources to meet program goals and maintain service excellence.
- Build and maintain strong relationships with community partners, funders, and stakeholders, representing YWCA in key forums and discussions.
- Advocate for the needs of women and children in our community, using your expertise and leadership to influence positive change.
- Engage in community planning initiatives to enhance service delivery and collaboration across organizations.
- Represent YWCA at public events, meetings, and media opportunities, serving as a key spokesperson for client services and broader organizational initiatives.
- Lead and participate in partnerships with local, regional, and national organizations to expand the reach and impact of YWCA’s services.
- Ensure compliance with the Occupational Health and Safety Act (OHSA), maintaining a safe and healthy work environment for all staff.
- Lead health and safety initiatives, including training, inspections, and incident investigations, to protect the well-being of our team and clients.
- Implement proactive health and safety strategies, identifying potential risks and mitigating hazards to ensure a secure environment for all.
- Provide regular updates to the Executive Director on department issues, ensuring the Board is informed of relevant matters.
- Act as a resource to Board Committees, contributing insights and recommendations that support effective governance and strategic decision-making.
- Prepare reports, presentations, and other materials for Board and Committee meetings, ensuring that the Board has the information needed to fulfill its oversight role.
- Drive the implementation of best practices across all client services, ensuring operational efficiency and the consistent delivery of high-quality services.
- Oversee the management of departmental data, ensuring the appropriate maintenance, security, and utilization of information to support decision-making.
- Identify and implement strategies to improve service delivery, enhance client satisfaction, and achieve continuous quality improvement in all activities.
- Respond proactively to societal trends, client needs, and local community issues, leading the organization in the planning, development, and evaluation of effective services.
- Master’s degree in Social Work, Women’s Studies, Human Services, or a related field.
- Minimum of 10 years of progressively responsible experience, including at least 5 years in a management role.
- Advanced knowledge of women’s issues, anti-oppression frameworks, and violence against women services.
- Proven expertise in program development, strategic planning, and change management.
- Exceptional leadership skills, with experience managing teams in a unionized environment.
- Strong financial management abilities, including budgeting and resource allocation.
- Excellent communication, interpersonal, and conflict resolution skills.
- A commitment to YWCA’s values of equity, empowerment, and social justice.
- Valid Driver’s License and access to a reliable vehicle.
- Satisfactory Criminal Reference Check with Vulnerable Sector Screening.
- Full COVID-19 vaccination, with valid exemptions assessed on a case-by-case basis.