Tier 2 IT Support

Position Title: Tier II Onsite IT SupportLocation: CanadaAbout the RoleThe Tier II Onsite IT Support is responsible for providing end user support for all applications software, network infrastructure and computing devices and peripherals. This includes working with internal and external resources, co-ordination of vendors and suppliers.ResponsibilitiesAddressing user tickets regarding hardware, software and networkingMay assist Onsite Analyst I on resolving issuesCreating and documenting knowledge articles on newly occurred/identified issuesMay work with Team Leads and Onsite Analyst I on escalated issuesMay work with team leads on VIP computer hardware, software, application and other peripheral issuesMay walk customers through installing applications and computer peripheralsPerforms time tracking tasks as requiredPerforms report tasks as requiredSupports team’s abilities and functions through positive customer relationsContributes to the improvement and enhancement of processes and proceduresTest alternative pathways until you resolve an issueConduct remote desktop troubleshoot to end-users along with documentation ticket maintenanceAdhere to policies as per corporate manuals and directivesIdentify and troubleshoot issues such as physical layers, usernames and passwordsAssist with installation of new software releases, system upgrades and patchesMaintain user account information including rights, security and systems groupsMay assist in administration and maintenance of technology infrastructure componentsAbility to interact with vendorsPerform system backups and recoveryAssists with Site Security Officer on IT security issues and virus eliminationAssists local Server/Network Team when server maintenance is requiredWork on special projects as neededQualifications3 years and above of experience in IT supportBackground in IT support, Desktop Support, Onsite Support, Systems Support, Network Support etc.Graduate or Postgraduate in related fieldCertificates such as (MCP, MCSE, CompTIA A+, N+) is a plusApple Certification is a plusExperience with Macintosh OS 15 Sequoia, Microsoft Windows 11Office 365 for PC and MAC and other Microsoft productsKnowledge of Microsoft Server 2022 OS and basic Active Directory functionality a plusExperience with Microsoft Intune Endpoint ManagementBasic telecom wiring/hardware knowledge and how to tone/punch down linesBasic knowledge of LAN and WAN systems and topologyAbility to interact with internal and external customers to resolve issuesStrong verbal and written communication skillsAbility to multi-task and meet deadlinesFamiliar with Network Topology including LAN and WAN connectivity and Enterprise data flowExcellent verbal and written communication skillsMust be comfortable working in an extremely fast-paced environment and maintain sensitivity to personnel and corporate concernsITIL Foundations certificationAbout the CompanyDeluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.Diversity StatementDeluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process. #J-18808-Ljbffr