Manager, Product Management

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Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

Job S u mm a r y:

T h is po s i t i o n r e p o r t s t o t h e Direc t o r o f D i g ital M a n a ge ment a n d P r o d u c t Gr o wth a n d s u p p o r t s D i re c t E n erg y ’s p r o du c t m a n ag em ent and d e v e l op m e n t ef f o r ts a i m ed at ex t en d ing our p o s i t i o n as a l eadi n g p r o vi d er o f in n o v ative p r op o si t i ons in t h e Al b erta re s i d e n tial and small c o mmerci a l r e t ail e n ergy m a r k et. T h e inc u m b ent will s u p p o r t the p r od u c t s t r a t e g y in al i g n ment with c o m p any g oa l s a n d o b j e ctiv e s . T h ey will h ave re s p onsi b ili t y f o r i m p l e m e n ti n g p r o d u c t s and feature e nh a n c e men t s f ro m c o n ce p t d e v e l o p m e n t to g o t o m a r k e t i m p l e m e n t a ti o n . This r o l e will clo s ely colla b o ra t e w i th G T M, C u s t o mer Manag e ment, M a r k e t ing, a n d Sales C h a n nels t o a l ign t ec h no l o gy, f e a tur e s, benef i ts, val u e p r opo s i t i on, c u s t omer e x p erienc e , and m a r k eting pla n s w i th the t argeted s e g me n t s . A d dit io n all y , this r ole w i l l w o r k clo s e l y with O p e ra t i o n s a n d I T t o e n s u re the i m p l e m e ntati o n of t h e fe a ture s e t a c h ie v e s the desired b usi n e s s o u t c o m e s.

• Roa d map M a n a g e m ent: M a n age the p r od u c t r o a d m a p, prioriti z i n g featu r es and en h a n c eme n ts b ased o n b usi n ess goa l s, c u stomer ne e d s, a n d m a r k e t tren d s .
• Req u ireme n t G a t heri n g: C o lla b orate w i t h cross - f u n c t i onal t e a m s t o gat h e r and a nal y z e re q uireme n ts and tra n s l a te th e m i n t o d et a i l ed prod u ct s p e c i fi c a t i o n s.
• Pr o du ct L i f e c y c le Ma n ag e m e nt : Over s ee the entire prod u c t li f e cy c l e f r om co n c e p t to la u nc h , ens u ri n g the s u c c e s s f ul d el i v e r y of h ig h - q uali t y prod u c t s o n t i m e and within b ud get.
• C o m p etit i v e A n al y si s : Co nd u c t m a rk e t r e s earch and c o m p et i ti v e anal y s i s t o i d e n t i fy op p o r t u n it i es a n d th r eats a n d adj u s t the p r od u c t a pp r oa c h accor d i n gly.
• C u stom e r Fe e db ac k : G a th e r and anal y z e c u sto m er fe e db a c k t o c o n ti n uous l y i m p rove prod u c t s a n d e nh ance the user e x p e rience.
• Relea s e M anage m ent: Co o rdi n ate pr o du c t releases a n d u p d at e s, w o r k i n g c l o s e l y w i th eng i neering, d e s i g n , m ar k e ting, a n d o t h e r t eams t o e n s u re s e a ml e ss del i v e r y .
• Le a d ers h i p : P r o v i d e l e a d e r s h ip and gui d a n c e to the p r od u c t m a n ag e ment st a ke h ol d ers and te a m m e m b ers, f o s teri n g a c u lt u re o f in n o v at i on, coll a b orat i o n , a n d a c c ou n t a b il i t y .
• Cro s s - F un c t i onal C o l labor a ti o n : F o s t er s t r o n g r elat i o n s h i p s and c olla b o ra t i o n wi t h c ross- f u n c tional t e a m s , i n c l u d i n g GT M , C u s t o m er Manag em ent, Mark e ting, Sales a nd O p erat i o n s a n d Care.
• Pr o du ct O w n e r s h i p : A c t as the prim a ry p o i nt of conta c t a n d advoca t e f or t h e p ro du c t , ow n ing t h e prod u ct v is i on a n d r ep r ese n t i n g the voice of t h e c ustomer.
• Feat u re D e f i n it i o n : D e f i n e f eatures a n d p r o du c t en h anceme n t s , w o r k i n g c l ose l y w ith de s i gn a n d eng i neering te a m s t o e n s u r e alig n m e n t w i th the prod u c t v i sion a n d c u sto m e r n ee d s .
• Pr o du ct D evelo p me n t: Col l a b orate w i th eng i neering t eams t o drive the d e v e l op m e n t proc e s s, i n c l u d ing s p ri n t pla nn ing, b acklog g r o o m i n g, a n d acc e p tan c e t esti n g.
• Mark e t La u nc h : L ead t h e g o- t o- m a r k e t pla nn ing, i m p l eme n tat i o n a n d prod u ct l a un c h a c ti v i t i e s , w o r k i n g with G T M, sale s , mar k eting, and oth e r te a ms to d ri v e p r o du c t adopt i o n a n d s u c cess.
• P e r f o r m a n ce M onit o r in g : M o n i t o r p r od u c t p er f o r m a n ce and key m e tri c s and m a ke d ata- d r i v en d e c isions t o o p t i mi z e pr o d u ct per f or m a n ce and dr i v e g r o wt h .
• Conti n uous I m p r oveme n t: Co n tin u o u s l y i t erate o n p r o du c t s ba s ed o n f e e db ac k , mar k et t ren d s , a n d perf o r ma n c e d ata t o d r i v e ongoing i m p r o v e me n t a n d i n no v at i on.
• Perform other duties as assigned.
• A p o s t - s eco n dary deg r ee, c o llege d i p l o m a or equi v al e nt y ea r s’ w ork e x p erien c e i n m ar k et i n g o r a related f i el d .
• 5+ y ears o f P r o d uct Mana g e m e n t e x p erien c e, p re f er a b ly in a fa s t-paced en v i r o n m e n t.
• Sel f -starte r , c o m f o r table w i t h a m b ig u ity a n d c an n a v i g a te a c c or d ing l y.
• A p assion f or usi n g d ata a n d i n s i g h ts in de c is i o n maki n g.
• E x p erie n ce in leadi n g a c r oss - fu n c t i o n al t e a m a n d c an b ri n g pe o p le a l ong c o lle c tively dr i vi n g c h ange a n d i n novation.

A d di t i on a l K n owle d ge, S k ills a n d A b i l i t ie s :

• A b ili t y t o a d a p t to ra p i d ly c ha n gi n g p rioriti e s.
• Pro v en a b ili t y to w o rk in a f ast- p a c e d , d y n a m ic e n vir o nm e n t.
• Te a m w ork and c r o s s - fu n c t i o n al lea d e rs h ip skills.
• Pr o b l em defi n iti o n a n d s o l v i n g skills.
• E x celle n t c o m m u nic a tion s kills; i .e. effec t ively c o mm u nicates w i t h i n t er n al grou p s o n i d e a s and res o l v es i ss u es.
• Pr o j ect mana g e m e n t e x p e r ie n c e is a p l u s .
• E x celle n t w r i tt e n a n d v er b a l c o m m u nicat i on skill.
• Colla b o r a t ive a pp r o a ch t o i s s u es and prob l ems.
• A b ili t y t o work ef f e c t i v ely b o t h i n depe n dent l y a n d wi t h t e a ms.
• A b ili t y t o m a n age multi p le c o m p lex p r ojects s i m u lta n e o u sly.
• A b ili t y t o u s e g o o d ju d g me nt to m a k e rec o mme n dati o n s a n d de c isions.
• E x celle n t w r i tt e n a n d v er b a l c o m m u nicat i on skills.

W o r k i n g Co n di t io n s :

• Pri m a ri l y an offi c e e n v iro n m e n t.
• Some overt i me re qu ired as s p e c ial p r o j e c ts ari s e.
• Some tr a v el < 1 0 %

P h y s i cal R e q ui r emen t s:

• O c cas i o n ally r eq u ires lifti n g as ap p r o p ria t e t o p er f o r m du t i e s and re s p onsi b ilit i es / P o sition re q uires e m p l o y e e t o w o r k usi n g a la p t o p /co m pu t er s c reen.

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

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DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.