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ServiceNow Solution Architect
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Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global. The role Job Summary The ServiceNow Solutions Architect is a key member of the ServiceNow Practice, responsible for designing and leading delivery of end‑to‑end ServiceNow solutions with a primary specialization in IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM). While ITAM is the primary expected area of expertise, the architect is also expected to have experience with ITSM and ITOM processes, particularly where intersect with ITAM outcomes. This role translates client business requirements into scalable, secure, and upgrade‑safe solutions aligned with ServiceNow best practices and organizational goals. Role & Responsibilities Collaborate and advise clients to understand their requirements and lead the design, development, configuration, and implementation of ServiceNow Platform and modules with a focus on ITAM engagements. Architect integrations with third‑party applications (e.g., Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs. Oversee platform security, data integrity, and compliance with organizational and industry standards. Provide strategic recommendations on technical best practices and industry trends. Mentor and guide development teams and the broader ServiceNow practice, ensuring high‑quality deliverables and adherence to architectural standards. Ensure deliverables meet solution requirements; sign off on technical specifications, architecture diagrams, system documentation, and update set promotions. Lead design and architecture reviews, ensuring scalability, reliability, and performance optimization. Participate in pre‑sales activities, including project sizing, scoping, and client demos. Maintain comprehensive technical documentation, including process flows, design documents, and implementation guides. Promote a positive work culture and continuous learning within the team. Proactively identify, evaluate, and incorporate ServiceNow AI capabilities, including Now Assist, into solution designs to drive automation, efficiency, and enhanced user experiences. Collaborate with practice leadership and cross‑functional teams to identify, design, and refine ServiceNow offerings that address evolving customer needs and market trends. Actively participate in go‑to‑market activities, including the definition of value propositions, solution collateral, and enablement for sales and delivery teams. Success Criteria First 6 Months Lead delivery architecture on 2–3 ServiceNow engagements for ITAM. Meet or exceed delivery KPIs. Support 2–3 successful pre‑sales engagements. Refine and publish updates to ServiceNow ITAM Offerings. Align ServiceNow ITAM offerings with other ITAM product services. Define, validate, and establish at least two AI offerings for clients. Organizational Alignment The ServiceNow Architect role reports to the Sr. Director, ServiceNow & ITAM Technology. Collaborate regularly among the broader ServiceNow and IT Portfolio Management teams. Coordinate with sales teams to support pre‑sales engagements with clients. Working with ITPM leadership to continuously improve offerings, delivery efficiency, and value opportunities for clients. Open communication and regular meeting cadence maintained with delivery leaders. What we offer Generous pay with bonus structure. Independent environment without a lot of red tape where you are empowered to make decisions. Substantial benefits package that includes: Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions. Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness. Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice. #J-18808-Ljbffr
