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CRM Developer – MS Dynamics
3 months ago
Job Title: CRM Developer – MS Dynamics
Job ID: 71323
Location: Toronto, Ontario
Overview:
The CRM Developer will help grow and adopt the Dynamics 365 platform, support the delivery of various use cases on Dynamics, and enable innovation through continuous, hands-on, configuration management, integration and deployment across the technology stack.
What you will be doing:
- Develop conceptual solution design and document technical standards and best practices
- Produce requirements document, market research, journey map and technology review report
- Build POC and demonstrate results
- Provide solution design document with required architecture diagrams and level of details
- Create implementation plan and manage the associated changes and releases
- Configure the CRM platforms and automated flows in cloud
- Build custom components such as interfaces, scripts, and utilities
- Build test plan, user acceptance tests and present test results
- Go live checklist and plan
- Training sessions and training document
- Defines and documents the overall CRM architecture and design decisions to meet stakeholder requirements, ensuring the solution aligns with business goals and processes and fit within the enterprise and service context
- Act as a subject matter expert, facilitate discussions with business and technical stakeholders to extract critical business requirements and presents a technical vision and solution(s) in the form of software products, modules, configurations, customizations and integrations to meet those needs within Dynamics 365 CE and Power Platform
- Owns the specifications and requirements and collaborates with enterprise architects, solution architects, application developers & engineers, data scientists, and information designers to assess the systems’ architecture currently in place, lead identification and definition of required data structures, formats, metadata, pipelines and automation capabilities
- Works collaboratively to prototype new data entities and data definitions with a high degree of accuracy
- Address aspects such as data privacy & security, data ingestion & processing, data storage & compute, analytical & operational consumption, data modelling, data virtualization, self-service data preparation & analytics, middleware and API integrations
- Provide timely reports on the status of the project as well as any unforeseen issues to management and to business
- Be a SaaS evangelist by educating a variety of stakeholders on the value of cloud, data services and adherence to standards, best practices and reference architecture
- Develop conceptual system design, review market landscape, conduct technology research, and build Proof of Concept (POC) demonstrations
- Develops and maintains secure enterprise workflows, forms, custom fields and other Dynamics 365 entities in accordance with defined requirements
- Develops and integrate CRM features between different systems and enterprise source systems using relevant platforms
- Implements CRM platform applications to enable responsive mobile application delivery. Utilize power platform for creating apps, pages, flows and reports
- Installs and configures relevant CRM modules such as sales, marketing customer service, etc.
- Develops enterprise dashboards that contains KPIs and enterprise analytics within the solution such as Microsoft Power BI for managers and staff
- Performs system configuration, data migration, and deployment activities to ensure successful implementation of Dynamics CRM
- Creates, implements and reviews high quality source code for new application(s) including testing and debugging on the CRM platform. Maintains system components using platform tools and/or custom code. Analyzes, utilizes and maintains code repositories for branches, merges, packaging, releases and code documentation
- Enhance efficiency of development, testing and release process; develop tools and frameworks to ensure robust and high-quality delivery of Dynamics 365 Implementations
- Document technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt.
What you must have:
- Bachelor Degree in Computer Science or related discipline or an equivalent
- Microsoft Azure Certification at Associate level and above. Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate and Microsoft Certified: Power Platform Solution Architect Expert preferred
- 5+ years of experience in a data architect or related position
- Minimum of 5 years of experience leading CRM and data projects that use the Microsoft Azure technology stack and specifically Dynamics 365 and Power Platform
- Minimum of 3 years of project hands-on experience in Azure cloud platforms
Nice to have:
- Data modeling, Data storage, Data ETL and integration, Data analytics
- Dynamics sales, customer service, customer insights, ERP and business central
- Power Platform
- Azure technology stack
- Enterprise architecture
- 5+ years experience building solutions using Microsoft Dynamics 365 and Power Platform
- 3+ years experience integrating services such as Microsoft Power Automate and data connectors
- 3+ years experience in data management, analytics, reporting, and visualization
- Experience working with Dynamics 365/CRM SDK to build plugins, custom workflows, general and complex CRM applications.
- Proven experience integrating within Microsoft Dynamics, Power Platform and Azure, services such as Logic Apps, Power Automate, Azure Functions, external/internal APIs, third party services and custom data connectors
- Demonstrated ability in designing and configuring DevOps CI/CD environments, pipelines and data testing automation.
- Good knowledge and experience coding with .NET and C# programming language
- Practical, hands-on, experience developing solutions with modern Front-End technologies (JavaScript and one chosen framework: Vue/Nuxt, React/Next, Svelte, Angular)
- Knowledge of design patterns usage, clean code, versioning and code review best practices
- Knowledge and experience in data governance projects such as metadata management, master data management, information lifecycle management
- Knowledge and experience in ER data modeling, multi-dimensional data modeling, and SQL/NoSQL data modeling
- Knowledge of industry standards, best practices and benchmarks in the data management and storage management disciplines
- Proficiency in managing IT changes and releases in compliance with general IT controls and governance policies and processes such as project management processes, change management processes, and enterprise architecture review processes.
