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Credit & Collections Analyst

3 months ago

Gatineau, Canada TriMark Full time

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here

  • Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
  • 401k
  • Community Service Day
  • Spotlight Awards
  • National Sales Excellence Awards
  • CFSP Prep Certification Program

POSITION SUMMARY:

  • The Associate Credit & Collections Analyst reports to the Credit Manager
  • Located in Cleveland, OH
  • Full-Time
  • Hybrid

The Associate Credit & Collections Analyst is an entry-level professional responsible for supporting the Credit and Collections team in managing customer accounts. This role involves learning and applying credit analysis, collection strategies, and maintaining positive customer relationships.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Credit Analysis Support:
    • Assist in the evaluation of customer creditworthiness by analyzing financial statements, credit reports, and payment history.
    • Collaborate with senior team members to establish and monitor credit limits for customers.
  • Collections Assistance:
    • Work closely with the Collections team to monitor and collect on overdue accounts.
    • Communicate with customers to resolve outstanding issues, negotiate payment plans, and ensure timely payments.
  • Support the reconciliation of customer accounts, identifying discrepancies and resolving issues promptly.
  • Assist in maintaining accurate records of customer communications and payment agreements.
  • Documentation Management:
    • Maintain organized and up-to-date customer files, ensuring all relevant documentation is appropriately stored.
    • Collaborate with team members to manage credit and collections-related paperwork.
  • Reporting and Analysis:
    • Assist in the preparation of reports detailing credit and collections performance.
    • Contribute to the analysis of data to identify trends and areas for improvement.
  • Customer Relationship Management:
    • Foster positive relationships with customers through effective communication and problem resolution.
    • Respond to customer inquiries related to credit terms, outstanding balances, and account reconciliations.

COMPETENCIES:

  • Willingness to learn and adapt in a dynamic work environment.
  • Strong interpersonal skills and a customer-centric approach.
  • Basic understanding of credit and collections principles.
  • Strong analytical and problem-solving skills.
  • Effective communication skills, both written and oral.
  • Detail-oriented with excellent organizational skills.
  • Ability to work collaboratively in a team environment.

QUALIFICATIONS & EXPERIENCE:

  • 0 – 2 years of professional experience, or equivalent Military or practical experience.
  • Familiarity with basic accounting principles.
  • Proficiency in Microsoft Office applications.
  • Ability to successfully pass a background check post offer acceptance.
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