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Customer Service Representative
1 month ago
We're an international company, with offices in the United States, the United Kingdom, and Australia, but we're run like a family business – the meetings are few, and the bonding opportunities are genuine. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. We are searching for an outgoing, energetic, and motivated customer support professional to join our growing team As a Customer Support Specialist, you will be supporting small to medium sized entrepreneurs using Point of Rental software. Applicants must be fluent in English and French to be considered for this position
Act as first point of contact for POR customers (Phone, email, chat)
● Respond to customer requests for assistance
● Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments
● Provide timely follow-up to customers and an exceptional support experience
● Excellent customer service attitude
● Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ)
● Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)
● Project Management, technical aptitude, and analytical skills a plus
● Job Type : Full-Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision) + 120 Hours PTO + 100% 401(k) Matching (up to 4%). Open to On-Site, Hybrid or 100% Remote.
The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors.
All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment.
