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Personal Lines Service Team Leader
2 months ago
Are you a customer service superstar with a passion for leading teams to help them make every customer interaction extraordinary? At Munn Insurance, we're not just an insurance brokerage – we're an amazing high performing team committed to redefining customer care in Atlantic Canada and we are looking for a Personal Lines Service Team Leader to join us in our St. John’s, NL office.
About Us
Our team is young, creative, and digitally dynamic. We are experiencing industry-leading growth by leveraging leading-edge technology, resulting in off-the-charts new business sales and customer retention at an all-time high. Our customers love us, and we want to make sure we continue to exceed their expectations with outstanding service.
We value our people We offer our employees the following perks:
- Dive into a hybrid work environment where flexibility meets productivity, giving you the freedom to thrive.
- Enjoy comprehensive health and dental coverage, including access to our 24/7 Employee Assistance Program (EAP).
- Embrace a generous leave program, including vacation, special bonus days, sick, and personal days, topped off with a company-wide holiday break at the end of each calendar year.
- Take advantage of a competitive employee incentive plan and a defined contribution pension plan.
- Paid in-house training to successfully become a licensed insurance professional and complete the Canadian Accredited Insurance Broker (CAIB) program.
- Immerse yourself in our vibrant culture of teamwork, service excellence, innovation, and fun.
About You
If you're a leader who loves guiding teams, detail-oriented, organized, and thrive in a fast-paced environment, you're exactly who we're looking for As our Personal Lines Service Team Leader, you'll be the heartbeat of our service team, ensuring every member on the team is enabled, empowered and ready to outperform.
Job Duties
As the Personal Lines Service Team Leader, you will report to the Personal Lines Service Manager and be responsible for the day-to-day performance of the Service Team. Specific duties include:
- Supervise daily shifts and schedules to ensure smooth, calm and efficient teamwork.
- Create and foster a motivating work environment.
- Establish and maintain effective relationships with key partners.
- Assist in the development and personal growth of staff and provide support, mentoring and training as needed.
- Use problem-solving skills to identify opportunities to improve service delivery and operational productivity.
- Conduct weekly team meetings.
- Monitor and manage absenteeism and punctuality.
- Take inbound escalated calls and emails as needed.
- Answer queue calls if service levels indicate additional support is needed.
Job Requirements
Ultimately, a top-notch insurance service team leader should be an exceptional leader with a strong commitment to customer service, amazing coaching skills, and be goal-driven. You should also have:
- The ability to work collaboratively with all levels of management, direct reports and colleagues to create a results driven and team oriented environment.
- 3 years of industry experience.
- 3 years of service/insurance experience.
- Level 3 General Insurance License (or eligible to qualify).
- CAIB or CIP designation is preferred. Working towards these requirements will also be given consideration.
If you are committed to excellence and believe you could be a valuable addition to our team and succeed in a dynamic, creative, growing business environment where you can advance your career, please apply online by September 27th, 2024.
Munn Insurance is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $15.31-$26.74 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in St. John'S, NL A1B 0L2
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