Sleep Therapy Supervisor

Roles and Responsibilities:

• Overlook the overall Sleep Therapy department performance at our Head Office in Norfinch, and 3 to 4 satellite locations
• It is important to clarify that this role will both be Supervising the Sleep Therapy team across our locations as well as contributing hands-on to a variety of day-to-day tasks
• Report on Department KPI’s on a Weekly basis to Leadership team

Sleep Therapy Patient Care:

• Oversee the setup of new PAP patients, monitoring patient compliance, and providing education and support to enhance compliance rates
• Meet and greet patients in a retail environment to provide sales assistance or help with general inquiries
• Setting-up patients on sleep therapy equipment such as CPAP machines and assisting with mask choices
• Effectively upsell and cross sell PAP products and accessories to increase sales with existing and new patients (in-person and over the phone)
• Build a positive and trustworthy relationship with patients in order to support them with their PAP therapy needs
• Regular follow-up and monitoring of patients to ensure therapy compliance
• Maintaining and managing Sleep Therapy inventory levels

Team Supervision and Leadership:

• Lead, mentor, and supervise a team responsible for PAP patient care and administrative tasks.
• Provide guidance, coaching, and training to ensure team members meet performance expectations.
• Conduct regular team meetings to communicate goals, share updates, and address challenges.
• Foster a positive and collaborative team culture, emphasizing the importance of attention to detail and patient satisfaction.
• Work alongside the MagGas Medical Home Care leadership team to set and execute the overall company strategy.

Administrative Tasks:

• Maintain patient records on Salesforce, ensuring accurate and up-to-date information.
• Prepare invoices using QuickBooks and handle insurance claims efficiently.
• Liaising with ODSP, OWP, and insurance companies on behalf of our patients to obtain approvals
• Liaison with Sleep Specialists, Sleep Clinics & Hospitals in-regards to excellent patient care

Operational Excellence:

• Implement and enforce standardized procedures within the PAP Department to ensure consistency and efficiency.
• Collaborate with cross-functional teams to optimize workflows and enhance overall departmental performance.
• Monitor and analyze key performance indicators (KPIs) related to patient care, compliance, and administrative tasks, addressing any issues promptly.

Quality Assurance:

• Conduct regular audits of patient records, invoices, and insurance claims to ensure accuracy and compliance with regulatory standards.
• Develop and implement quality improvement initiatives based on audit findings.
• Uphold the highest standards of patient care, ensuring a seamless and positive experience for every individual in the PAP program.

Experience and Qualifications:

• Minimum of 5 years of experience in a Customer or Patient facing environment
• Experience in the medical services industry is a plus
• Previous experience in a supervisory or managerial role, overseeing diverse teams
• Strong and effective communication skills and administrative skills
• Excellent organizational skills with attention to detail
• Ability to work independently with minimum supervision as well as part of a team
• Familiarity with Salesforce for patient record management, or a similar CRM will be an asset
• Experience with Quickbooks is a plus

Job Type: Full-time

Pay: $28.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• North York, ON M3N 1X6: reliably commute or plan to relocate before starting work (required)

Work Location: In person