Quality Assurance Manager
3 weeks ago
The Quality Manager is responsible for oversight and compliance with quality requirements in the areas of food safety programs, raw material, in-process quality control, finished product evaluation, internal audits, GMPs, sanitation, pest control, and all other related quality matters. The role requires someone with a keen eye for detail, strong communication and collaboration skills, the ability to interpret test results against limits and standards, and the ability to lead a small team.
Duties and Responsibilities
- Supervise process inspections and QC team, managing workload, manpower, task delegation and validation
- Develop and maintain site standard quality procedures, work instructions, form-controlled documentation and training records
- Lead customer complaints, nonconformance and assessment investigations and corrective actions
- Communicate with external customers for reporting, complaints, product deliveries and general QC inquiries
- Responsible for ensuring that the product manufactured meets the Company’s finished product quality and safety expectations, as per customer and legal requirements
- Coach, train and lead the Quality Control Team to ensure Quality and Safety is maintained throughout the process
- Present customer complaint analysis to senior management on a regular basis.
- Oversee Quality Retain sample management
- Maintain a sound working relationship with other departments to ensure no interruption in business
- Evaluate, modify, and design sanitation policies and procedures to ensure product quality and integrity
- Create, maintain, and reassess written sanitation procedures that will effectively accomplish the task of always ensuring product safety
- Provide guidance and leadership to develop a high-performance team
- Maintain and ensure the safety of all employees through proper training and enforcement of all company policies, procedures, and processes
- Manage performance issues, including performance appraisals, training, and corrective actions
- Create and perform internal audits of the manufacturing processes to ensure capabilities and expectations are met
- Perform other duties as assigned
Qualifications
- Proven experience with implementing the FSQA manufacturing process
- Great attitude and a willingness to learn under pressure
- Excellent verbal and written communication skills
- Ability to build and maintain relationships with a wide range of people and personalities
- Ability to multi-task, prioritize, and manage time effectively
- Strong PC skills, including proficiency with MS Office
- Self-motivated and detailed-oriented
- Strong listening and critical thinking skills
- Ability to adapt to an ever-changing environment
Education and Experience
- Post Secondary diploma/ degree in a relevant field
- Minimum 3-5 years in a food manufacturing environment
- Minimum 3 years of relevant people leadership experience
- Experience writing SOPs and implementing in a manufacturing environment
- Great attention to detail with accuracy, especially regarding product specifications
- Must have shift flexibility to provide support to all Team members
- Above average interpersonal, organizational, and communication skills
- Above average time management and comprehension skills
- The ability to remain calm in a fast-paced, high-volume environment
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